Patricia Pineda
Atlanta,Georgia
Summary
Dynamic Manager with a proven track record at J. Buffalo Wings, enhancing customer satisfaction and employee productivity through effective leadership and strategic planning. Skilled in operations management and complex problem-solving, successfully improved safety procedures and marketing strategies, boosting business performance. Expert in team leadership and customer relationship management, fostering a professional and organized environment.
Overview
11
11
years of professional experience
Work History
Manager
J. Buffalo Wings
3373 Buford HWY
05.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
12th Grade -
North Springs High School
Atlanta, GA05.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Performance Management
- Sales Techniques
- Schedule Preparation
- Performance Evaluations
- Customer Service
- Computer Skills
- Problem Resolution
- Hiring and Training
- Work Planning and Prioritization
- Customer Relationship Management
- Training and Development
- Process Improvement
- Schedule Management
- Administration and Reporting
- Shift Scheduling
- Performance reviewing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
J. Buffalo Wings
05.2013 - Current
12th Grade -
North Springs High School