Patricia Ramirez
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Cozine Dental, excelling in customer service and administrative skills. Adept at optimizing workflows and enhancing patient experiences through effective communication and problem-solving. Recognized for maintaining meticulous records and fostering strong client relationships, ensuring a welcoming environment and efficient operations.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Receptionist
Cozine Dental
10.2022 - 03.2026
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Scheduled and coordinated appointments, optimizing daily workflow for dental services.
- Assisted patients with insurance inquiries, providing clear information on coverage options.
- Maintained patient records accurately, ensuring compliance with confidentiality standards.
- Educated patients on dental procedures and post-treatment care instructions.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
After-School Program Leader
BCCP
09.2025 - 02.2026
- Led development of engaging curricula that enhanced student participation and learning outcomes.
- Coordinated daily activities, ensuring smooth transitions between various program components.
- Mentored junior staff, fostering professional growth and teamwork within the program.
- Organized community events to strengthen family engagement and promote program visibility.
Counter Person
Maya Taqueria
03.2021 - 08.2022
- Prepared and served food items efficiently to meet customer demands.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Assisted in inventory management by tracking stock levels and placing orders.
- Engaged with customers to provide excellent service and resolve inquiries promptly.
- Collaborated with team members to streamline order processing during peak hours.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
Education
Bachelor of Arts - Psychology
Brooklyn College
Brooklyn, NY06.2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Multitasking and organization
- Client communication
Certification
CPR Certification
January 2026- January 2028
Languages
Spanish
Native or Bilingual
Timeline
After-School Program Leader
BCCP
09.2025 - 02.2026
Front Desk Receptionist
Cozine Dental
10.2022 - 03.2026
Counter Person
Maya Taqueria
03.2021 - 08.2022
Bachelor of Arts - Psychology
Brooklyn College