patricia rinaldi
Haverhill,MA
Summary
Motivated Customer Account Specialist with many years of experience. Provides expert beginning-to- end order processing. Skilled in effectively investigating and resolving critical customer issues. Demonstrates solid computer and accounting skills.
Overview
24
24
years of professional experience
Work History
Customer Account Specialist
Radius Global Solutions
Edina, MO
08.2013 - Current
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
- Resolved account discrepancies through meticulous investigation and collaboration with finance department.
- Managed and maintained portfolio of XX client accounts, ensuring timely payments and customer satisfaction.
- Participated in training sessions to stay abreast of new product developments.
- Built strong relationships with accounts by focusing on exceptional communication.
- Answered customers' questions regarding orders, billing and returns.
- Developed strategies to improve customer satisfaction levels.
Customer Service Account Specialist
CCS
Salem , NH
06.2008 - 08.2013
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with other departments within the organization to ensure timely resolution of customer issues.
- Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
Cashier
Mobil Gas Station
Bridgewater , MA
12.2000 - 03.2005
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
GED -
Exeter Adult Education
Exeter, NHSkills
- Financial acumen
- Strong negotiation
- Client retention strategies
- Industry expertise
Timeline
Customer Account Specialist
Radius Global Solutions
08.2013 - Current
Customer Service Account Specialist
CCS
06.2008 - 08.2013
Cashier
Mobil Gas Station
12.2000 - 03.2005
GED -
Exeter Adult Education