Patricia Santos
San Antonio,TX
Summary
To obtain a position in the dental field where I can utilize my knowledge and be a contributing asset to the team and practices.
Overview
28
28
years of professional experience
Work History
Office Manager
Northwoods Dental Spa
San Antonio
03.2023 - Current
- Coordinated daily office operations and maintained efficient workflow.
- Managed patient scheduling and ensured timely appointment reminders.
- Oversaw billing processes and maintained accurate patient records.
- Trained new staff on office procedures and software systems.
- Developed office policies to enhance patient service and satisfaction.
- Handled correspondence and maintained communication with dental suppliers.
- Computed balances, totals or commissions to support accounting team.
- Analyzed financial activities of department to share budgetary input with managers.
- Researched and prepared reports required by management or governmental agencies.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Interpreted and explained work procedures and policies to brief staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Implemented inventory management systems to track dental supplies effectively.
- Organized staff meetings and prepared agendas to foster team collaboration.
Office Manager
Dominion Dental
San Antonio, Texas
10.2019 - 10.2022
- Coordinated daily office operations and maintained efficient workflow.
- Managed patient scheduling and ensured timely appointment reminders.
- Handled correspondence and maintained communication with dental suppliers.
- Developed office policies to enhance patient service and satisfaction.
- Organized staff meetings and prepared agendas to foster team collaboration.
- Implemented inventory management systems to track dental supplies effectively.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Computed balances, totals or commissions to support accounting team.
- Analyzed financial activities of department to share budgetary input with managers.
- Researched and prepared reports required by management or governmental agencies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Interpreted and explained work procedures and policies to brief staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained new staff on office procedures and software systems.
- Oversaw billing processes and maintained accurate patient records.
Office Manager
DeZaVala Dental
San Antonio, Texas
02.2013 - 10.2019
- Check in/out patients
- Verify Insurance
- Enter breakdowns
- Treatment Plans
- Collect copays
- Collections
- Claims
- Recall
- Answer phones
- Answering Service
- Answer multiphone system-all front desk duties
- Coordinated daily office operations and maintained efficient workflow.
- Managed patient scheduling and ensured timely appointment reminders.
- Oversaw billing processes and maintained accurate patient records.
- Trained new staff on office procedures and software systems.
- Developed office policies to enhance patient service and satisfaction.
- Handled correspondence and maintained communication with dental suppliers.
- Organized staff meetings and prepared agendas to foster team collaboration.
- Implemented inventory management systems to track dental supplies effectively.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Computed balances, totals or commissions to support accounting team.
- Analyzed financial activities of department to share budgetary input with managers.
- Researched and prepared reports required by management or governmental agencies.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Interpreted and explained work procedures and policies to brief staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
All Smile Dental
San Diego, Ca
01.2009 - 01.2013
- Check in/out patients
- Verify Insurance
- Enter breakdowns
- Treatment Plans
- Collect co-pays
- Collections
- Claims
- Recall
- Answer phones
- Answering Service
- Answer multiphone system-all front desk duties
Cosmetic Dental Associates
San Antonio, Texas
01.1998 - 12.2002
- Check in/out patients
- Verify Insurance
- Enter breakdowns
- Treatment Plans
- Collect co-pays
- Collections
- Claims
- Recall
- Answer phones
- Answering Service
- Answer multiphone system-all front desk duties-Mainly recall
Education
12th Grade -
Thomas A. Edison
Skills
- Critical thinking
- Problem solving skills
- Adaptability
- Digital literacy
- Data analysis
- Emotionsl intelligence
- Ability to constantly learn and navigate technological changes in dental field
- Teamwork
- Leadership
- Work ethics
- Ability to thrive in flexible and remote work environments
- Multiple dental software
- Excel
- WordQuickbooks
- ADP
- Facsimile
- MultiLine switchboard
References
- Colisha Kilgore, Insurance Billor, EAssist, 4280 Great Falls Loop, Middleburg, Florida, 32068, 702-408-4894
- Heidi Hichman, Owner/CEO, HBDC Marketing, 510 Windbreak Ct, San Antonio, Texas, 78258, 210-215-992
- Melissa Salas, Regional Director, Libby Glass, 209 Sharon, San Antonio, Texas, 78216, 210-439-5624
Timeline
Office Manager
Northwoods Dental Spa
03.2023 - Current
Office Manager
Dominion Dental
10.2019 - 10.2022
Office Manager
DeZaVala Dental
02.2013 - 10.2019
All Smile Dental
01.2009 - 01.2013
Cosmetic Dental Associates
01.1998 - 12.2002
12th Grade -
Thomas A. Edison