Patricia Sheriff
San Jose,CA
Summary
I am Skilled in customer service, problem-solving, and clear communication. Streamlined day-to-day processes, helping the team work faster and more smoothly. I am also Known for improving the guest experience, keeping things organized, and helping train new team members. I could Handle difficult situations calmly, ensuring issues were resolved quickly and respectfully.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Assistant
P.F. Chang's
05.2025 - Current
- Collaborated with servers to streamline order processing and enhance dining experience.
- Provided feedback on menu items, contributing to improved guest offerings and experiences.
- Trained new staff on service standards and operational procedures effectively.
- Resolved customers inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices..
- Improved customer satisfaction by providing timely and efficient service assistance.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Host
Puesto
12.2023 - 02.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists efficiently to optimize guest flow during peak hours.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Assisted in training new hosts on restaurant protocols and guest interaction techniques.
- Monitored dining area cleanliness and organization throughout service shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Fogo De Chao
03.2022 - 01.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations efficiently using OpenTable system to optimize seating arrangements.
- Assisted with menu explanations, enhancing guest dining experience through detailed knowledge of offerings.
- Improved the waitlist system so things ran more smoothly during busy times
- Collaborated with servers and kitchen staff to ensure smooth service flow during high-volume
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
Education
High School Diploma -
Del Mar Highschool
1224 Del Mar Ave San Jose Ca, 95128Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Hospitality
- Customer service
- Food service
- Heavy lifting
- Table bussing
- Scheduling appointments
- Problem-solving
- Performance improvement
- Attention to detail
- Multitasking Abilities
- Excellent communication
Certification
I have my certifications in CPR & First Aid training
Timeline
Service Assistant
P.F. Chang's
05.2025 - Current
Host
Puesto
12.2023 - 02.2025
Hostess
Fogo De Chao
03.2022 - 01.2023
High School Diploma -
Del Mar Highschool