Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Patricia Sherron

Patricia Sherron

Sacramento,CA

Summary

Dynamic professional with extensive experience at Wells Fargo Bank, N.A., excelling in loan processing and customer service. Proven track record of achieving a 98% on-time closing rate while effectively managing documentation and compliance. Strong communicator and team collaborator, dedicated to enhancing operational efficiency and client satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Call Center Representative

AFSCME / AtWork Personnel Services
Roseville, CA
10.2024 - Current
  • Perform outbound calling campaigns to conduct market research using outbound calling software (VOXCO).
  • Analyze data collected during each call in order to identify trends in customer feedback.

Senior Home Loan Processor

Wells Fargo Bank, N.A.
Roseville, CA
03.2001 - 01.2023
  • Managed a high volume of loan applications while maintaining accurate records.
  • Verified loan applications for accuracy and compliance with government and company regulations.
  • Regularly communicated with customers in person, via email, and via telephone to answer questions, gather documentation, process transactions, and resolve issues.
  • Scanned and uploaded loan and related documents into system.
  • Utilized loan processing software for daily data entry, and to streamline workflow.
  • Reviewed assets, liabilities, credit histories, and also calculated income to determine eligibility for loans.
  • Facilitated clear communication daily with management via reports, verbally, and/or via email, for efficient loan processing.
  • Organized files electronically by document type and date received to enhance accessibility.
  • Performed quality control checks on completed loan files before submitting them to underwriting for final approval.
  • Analyzed credit reports, appraisals, title reports, and other documentation to ensure compliance with lending regulations.
  • Trained new loan processors on company procedures and software use.
  • Provided excellent customer service throughout the entire home loan process, achieving a 95% customer satisfaction rating.

Education

High School Diploma -

Grant Union High School
Sacramento, CA
06-1987

Skills

  • Time management and organization
  • Document processing and management
  • Loan processing expertise
  • Data entry and compliance
  • Customer service and communication
  • Team collaboration and support
  • Document review skills

References

Professional references available upon request.

Certification

  • Typing Certificate - SETA certified 54 words per minute with 98.9% accuracy.

Timeline

Call Center Representative

AFSCME / AtWork Personnel Services
10.2024 - Current

Senior Home Loan Processor

Wells Fargo Bank, N.A.
03.2001 - 01.2023

High School Diploma -

Grant Union High School

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