Patricia Shrum
STCHARLES,Missouri
Summary
Results-driven food service manager with expertise in food safety, team leadership, and operational efficiency. Known for enhancing customer service and training staff, ensuring high standards in fast-paced environments.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Manager
Chuck E Cheese
St. Charles, Mo.
01.2008 - 08.2022
- Managed daily operations, streamlining workflow to support high-volume service.
- Led daily Kitchen and food-service operations in a high-volume environment serving families and large groups.
- Coached, mentored, and trained team members to enhance skills and achieve operational goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented food safety protocols and maintained a clean kitchen environment to comply with health regulations.
Opening Shift Manager
Chuck E Cheese
STCHARLES, Missouri
01.1999 - 01.2008
- Supervised opening procedures and ensured safety protocols were followed.
- Trained new staff on customer service and operational standards.
- Managed inventory levels and coordinated supply orders for daily operations.
- Trained new employees on company policies and procedures.
- Worked closely with other managers in order to ensure smooth transitions between shifts.
Cashier
Chuck E Cheese
STCHARLES, Missouri
08.1988 - 01.1999
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions efficiently at family entertainment venue.
- Trained new staff on cash handling procedures and customer service protocols.
- Monitored inventory levels at the register and communicated needs to management.
Education
High School Diploma -
Francis Howell
St. Charles,Mo.05-1985
Skills
- Food service management
- Food safety protocols
- Inventory control
- Operational efficiency
- Staff training and development
- Team leadership
- Customer service excellence
Certification
- serve safe certified
Timeline
Manager
Chuck E Cheese
01.2008 - 08.2022
Opening Shift Manager
Chuck E Cheese
01.1999 - 01.2008
Cashier
Chuck E Cheese
08.1988 - 01.1999
High School Diploma -
Francis Howell