Patricia Sorensen
Michaels Arts and Crafts
MILTON
7
years of professional experience
Dedicated professional with a strong background in customer service. Proven ability to resolve inquiries quickly, enhance customer satisfaction, and maintain professionalism under pressure.
Work History
Cashier
1 Year 11 Months- Processed customer transactions efficiently using POS systems.
- Assisted customers with product selections and crafting supplies inquiries.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions accurately and securely.
CSR Remote
1 Year 6 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CSR Remote
1 Year 8 Months- Delivered exceptional customer support, resolving inquiries efficiently and enhancing customer satisfaction.
- Utilized CRM systems to track interactions, ensuring accurate documentation of customer requests and resolutions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Baker
1 Year 8 Months- Developed and implemented new baking recipes to enhance menu variety.
- Collaborated with culinary team to create seasonal offerings and promotions.
- Maintained compliance with health regulations, ensuring a safe baking environment.
- Conducted quality control checks, ensuring consistency in product presentation and taste.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Customer Service Representative
6 Months- Resolved customer inquiries swiftly, enhancing overall satisfaction and loyalty.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
Member Service Representative
10 Months- Processed member transactions accurately, ensuring seamless checkout experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Timeline
Cashier
Michaels Arts and Crafts
09.2024 - CurrentRead More
CSR Remote
Maximus Call Center
03.2024 - 09.2025Read More
CSR Remote
Sperion Staffing
04.2022 - 12.2023Read More
Baker
Ashland University
06.2020 - 02.2022Read More
Customer Service Representative
School Specialty
12.2019 - 06.2020Read More
Member Service Representative
Sam's Club
02.2019 - 12.2019Read More
Tolleson Union High School
High School Diploma
Read More