Overview
Work History
Education
Skills
Timeline
Generic

Patricia Trujillo

Medical Assistant
Tucson,AZ

Overview

3
3
years of professional experience

Work History

Customer Service Representative

GPM Investments
08.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

CCMA - Medical Assisting

Carrington College Tucson
201 N. Bonita Ave
05.2001 -

C.N.A. - Certified Nurses Assistant

Pima Medical Institute
Tucson, AZ
05.2001 -

Skills

  • Scheduling
  • Patient education and counseling
  • Data entry and documentation
  • HIPAA Compliance Knowledge
  • Phlebotomy Techniques
  • Critical Thinking
  • Infection Control
  • Multitasking Abilities
  • EMR Software
  • Problem-solving aptitude
  • Self Motivation
  • Safety Procedures

Timeline

Customer Service Representative

GPM Investments
08.2021 - Current

CCMA - Medical Assisting

Carrington College Tucson
05.2001 -

C.N.A. - Certified Nurses Assistant

Pima Medical Institute
05.2001 -
Patricia TrujilloMedical Assistant