Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Upshaw

1016 South 23rd. St.,Illinois Springfield

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Sealing all transactions with a smile.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Patriot Outfitters
06.2021 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered excellent customer service. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new sales associates to ensure consistent performance across the team.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Managed the cash register to complete customers transactions, and balance the register to prepare for bank deposits


Cosmetologist

Turnin' Headz
06.1989 - 09.2019
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Front Door Supervisor

Jefferson Middle School
08.2017 - 06.2019
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Reviewed IDs and building credentials for workers and visitors.
  • Detected emergency situations using two-way radio equipment through keen listening and close observations to respond appropriately to alarms
  • Maintained a safe environment for patrons and staff through vigilant monitoring of premises and quick response to incidents
  • Assisted emergency services during crisis situations, ensuring timely evacuation of the venue and proper communication with authorities.
  • Conducted regular patrols around the property, promptly addressing any safety concerns or hazards detected.

Cashier

Gabbling Granny
05.2017 - 07.2018
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Train new employees in cashiering procedures, offering assistance in resolving technical issues.
  • Assist store owner with complete end-of-day counts and securing funds to prevent loss or theft, maintaining a balanced cash drawer ensuring accurate accounting at the end of shift.
  • Assist with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers .
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Cosmetology -

Moore Career College
Jackson, MS

High School Diploma -

Bassfield High School
Bassfield, MS
05.1986

Skills

  • Appointment Scheduling
  • Data Entry
  • Account Updating
  • Information Security
  • Polished and professional customer relations team member skilled at counting money, processing payments and building relationship with patrons
  • Courteous and respectful with guest to maximize loyalty
  • Call Management

Timeline

Customer Service Representative

Patriot Outfitters
06.2021 - 09.2023

Front Door Supervisor

Jefferson Middle School
08.2017 - 06.2019

Cashier

Gabbling Granny
05.2017 - 07.2018

Cosmetologist

Turnin' Headz
06.1989 - 09.2019

Cosmetology -

Moore Career College

High School Diploma -

Bassfield High School

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Patricia Upshaw