Patricia Cummings
Edgecliff Village,TX
Summary
Compassionate and resilient Customer Service Representative with strong background in customer care, administrative support, and client relationship building. As a spouse of a 20-year retired disabled veteran, brings a unique depth of patience, empathy, and dedication to the healthcare sector. Adept at guiding individuals through service options with care, managing 40+ calls daily, securing accurate scheduling data, navigating high-pressure environments, ensuring superior service and support for clients in need.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Lifeline Screening
Independence, OH
10.2025 - Current
- Handling 45 to 64 incoming phone calls from new and returning health participants inquiring about their appointments and results.
- Educating callers on preventative wellness packages. Navigate internal scheduling software to book appointments, reschedule, and cancel at local community screenings.
- Accurately input customer demographics into CRM database and take payments for screening appointments or additional tests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
FEMA Disaster Relief Contractor/Remote
Activus Connect LLC
Orlando , FL
11.2024 - 05.2025
- Answered, screened and processed high volume of calls daily with call management system and web-based communications while demonstrating empathy.
- Assisted individuals and states affected by disasters in completing and submitting applications for disaster relief funding.
- Provided information on disaster assistance programs.
- Responded to all inquiries consistent with confidentiality and privacy policies, and referred callers to alternate sources when appropriate.
Part Time Delivery Driver/Full Time Student
Instacart
Fort Worth, TX
02.2022 - 05.2024
- Collected and packed grocery orders for timely delivery to customers.
- Communicated with customers regarding order changes and substitutions.
- Navigated store layouts efficiently to locate items accurately.
Document Reviewer/Call Center Rep/Remote
Conduent Connect
Charlotte, NC
05.2021 - 02.2022
- Reviewed applications to determine eligibility for government programs.
- Educated customers on company systems, helped with the completion of forms, and access to services.
- Managed over 50 calls a day.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems.
Office Assistant
Prudential Healthcare
Arlington, TX
03.2020 - 01.2021
- Managed front desk operations and greeted patients and employees warmly at Prudential Healthcare.
- Assisted in billing processes by verifying insurance information and patient details.
- Coordinate with HR to verify employee time records.
- Assist in preparing payroll reports for management review.
- Conducted orientation sessions for new employees.
Client Service Representative
CIOX HEALTH, Health Information Managment
Irving, TX
11.2019 - 03.2020
- Ensured confidentiality of patient information adhering to HIPAA guidelines.
- Managed patient health records through electronic health record systems.
- Utilized computer systems to manage patient demographics, clinical encounters, billing information, and other administrative tasks.
- Coordinated information requests from healthcare providers and insurance companies.
Patient Account Representative
Medstar Area Metro Ambulance Auth
Fort Worth, TX
07.2010 - 05.2018
- Processed patient accounts using Medstar's billing software and systems. Maintained knowledge of CPT and ICD-10 coding principles for billing purposes.
- Managed patient inquiries regarding account balances and payment options.
- Coordinated with insurance companies to verify patient coverage details.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
Emergency Room Registration Clerk
JPS Health Network
Fort Worth, TX
08.2008 - 01.2010
- Registered patients using electronic health record systems efficiently.
- Collected and verified patient information for accuracy and completeness.
- Provided support during high-pressure situations in the emergency room.
- Updated patient status in real-time to keep the team informed.
- Collected payments from patients at time of service or arranged payment plans when appropriate.
Education
Certificate - Medical Billing And Coding Certification
Texas State University
San Marcos, TX05-2024
Diploma - Data Entry Specialist
Spencer College
Baton Rouge, LA05-1991
High School Diploma -
McKinley High
Baton Rouge, LA05-1990
Skills
- Application processing
- Disaster assistance programs
- Call management systems
- Electronic health records
- Billing software
- Customer relationship management
- Claims resolution
- Attention to detail
Software
- Microsoft Suite
- EMR systems
- Epic
- Genesys
- Athena
- Clearwave
- Phreesia
- TMHP
Timeline
Customer Service Representative
Lifeline Screening
10.2025 - Current
FEMA Disaster Relief Contractor/Remote
Activus Connect LLC
11.2024 - 05.2025
Part Time Delivery Driver/Full Time Student
Instacart
02.2022 - 05.2024
Document Reviewer/Call Center Rep/Remote
Conduent Connect
05.2021 - 02.2022
Office Assistant
Prudential Healthcare
03.2020 - 01.2021
Client Service Representative
CIOX HEALTH, Health Information Managment
11.2019 - 03.2020
Patient Account Representative
Medstar Area Metro Ambulance Auth
07.2010 - 05.2018
Emergency Room Registration Clerk
JPS Health Network
08.2008 - 01.2010
Diploma - Data Entry Specialist
Spencer College
High School Diploma -
McKinley High
Certificate - Medical Billing And Coding Certification
Texas State University