Patricia Walton
Galesburg,IL
Summary
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
26
26
years of professional experience
Work History
Store Manager
Hi-Lo Food Stores
Galesburg, IL
10.2003 - 10.2023
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
Data Entry Clerk
Premotion Support Services
Galesburg, IL
03.1998 - 09.2001
- Organized files according to established procedures for easy retrieval later on.
- Compiled reports based on gathered information.
- Maintained confidentiality of sensitive information entered into the system.
- Verified accuracy and completeness of data entry into the database system.
- Identified discrepancies between source documents and entered data.
- Checked source documents against entered data to ensure accuracy. ( Quality control)
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Reviewed and updated account information in company computer system.
- Proofread and edited documents to correct errors.
Education
High School Diploma -
Monmouth Academy
Monmouth, IL05-1979
Skills
- Store Merchandising
- Loss Prevention
- Report Generation
- Partnership Building
- Operations Management
- Customer Service Management
- Payroll Management
- Employee Training
- Store operations oversight
- Advertising and marketing
- Customer Service
- Problem-Solving
- Work Planning and Prioritization
- Policies and Procedures
- Retail Merchandise Quality Standards
Affiliations
- Mediation
- Reading
- Spending time with my sister and family
- Watching sports
Accomplishments
- Monthly awards for meeting or exceeding quota
- Taking on more responsibilities
Timeline
Store Manager
Hi-Lo Food Stores
10.2003 - 10.2023
Data Entry Clerk
Premotion Support Services
03.1998 - 09.2001
High School Diploma -
Monmouth Academy
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