Patricia Youmans
BDC Representative
Hyde Park,NY
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
BDC Representative
RC Lacy Ford Lincoln Subaru
Catskill, NY
03.2021 - Current
- Developed strong business relationships to provide service and value beyond customer expectations.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Exceeded sales goals, increased revenue and facilitated sales.
- Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and [Skill].
- Implemented brand marketing and sales campaigns.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Researched potential clients and markets to prepare for appointments.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
BDC Representative
Romeo Auto Group
Kingston, NY
12.2019 - 01.2021
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Exceeded sales goals, increased revenue and facilitated sales.
- Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and [Skill].
- Implemented brand marketing and sales campaigns.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Researched potential clients and markets to prepare for appointments.
BDC Represenative
DCH Wappingers Falls Toyota
Wappingers Falls, NY
07.2019 - 11.2019
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Utilized consultative selling skills to identify key trends.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Education
Bachelor of Arts - Psychology
SUNY New Paltz
New Paltz, NY 05.2021 - Current
Associate of Arts - Human Services
Dutchess Community College
Poughkeepsie, NY 08.2011 - 05.2013
Skills
Retention strategies
Account development
Lead prospecting
Customer Relations
Computer proficiency
Flexible & Adaptable
Affiliations
Phi Theta Kappa Honor Society
Timeline
Bachelor of Arts - Psychology
SUNY New Paltz
05.2021 - Current
BDC Representative
RC Lacy Ford Lincoln Subaru
03.2021 - Current
BDC Representative
Romeo Auto Group
12.2019 - 01.2021
BDC Represenative
DCH Wappingers Falls Toyota
07.2019 - 11.2019
Associate of Arts - Human Services
Dutchess Community College
08.2011 - 05.2013