I have had over 5 years of Customer Service. I engage with customer with enthusiasm, while meeting their needs.i like to resolve issues with ease and make the process easy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mcdonalds Corp.
Independence , KY
09.2017 - 10.2020
Worked with [Job title] to develop customer service improvement initiatives.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Fielded customer complaints and queries, fast-tracking them for problem resolution.