Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Kinster

Independence ,KY

Summary

I have had over 5 years of Customer Service. I engage with customer with enthusiasm, while meeting their needs.i like to resolve issues with ease and make the process easy.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Mcdonalds Corp.
Independence , KY
09.2017 - 10.2020
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.

Customer Service Representative

Target
Florence , KY
10.2015 - 02.2016
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

High School Diploma -

Grant County High School
Dry Ridge, KY
05.1990

Skills

  • Report creation
  • Credit card payment processing
  • Report generation
  • Retail sales customer service

Timeline

Customer Service Representative

Mcdonalds Corp.
09.2017 - 10.2020

Customer Service Representative

Target
10.2015 - 02.2016

High School Diploma -

Grant County High School
Patricia Kinster