Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patricia “Karadawn” Henley

Patricia “Karadawn” Henley

Mustang,OK

Summary

Dynamic District Manager with a proven track record at Rally House, excelling in multi-unit management and strategic planning. Expertise in enhancing employee morale and operational compliance while driving district growth, with a strong focus on policy enforcement and team development. Known for optimizing operations and elevating customer experiences through the implementation of strategic initiatives, fostering a collaborative environment that maximizes satisfaction. Results-focused management professional adept at adapting to high-demand environments, emphasizing teamwork and agility to meet evolving business needs.

Overview

13
13
years of professional experience

Work History

District Manager

Rally House
07.2021 - 08.2025
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

Store Manager

Rue21
01.2016 - 07.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Assistant Manager

American Eagle Outfitters, Inc
04.2012 - 01.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Education

Ada High School

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Attention to detail
  • Team development
  • Multi-unit management
  • Decision-making
  • Policy enforcement
  • District growth management
  • Action plans
  • Business development

Accomplishments

  • Supervised team of 18+ store managers.
  • Achieved the opening of over 20+ new stores effectively.
  • Over seen and created the process for mass online ordering
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

District Manager

Rally House
07.2021 - 08.2025

Store Manager

Rue21
01.2016 - 07.2021

Assistant Manager

American Eagle Outfitters, Inc
04.2012 - 01.2016

Ada High School

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