Patricia Marleny Mena De Fernández
The Bronx,NY
Summary
Driven professional with a proven track record in customer service and educational support, notably at GNC - General Nutrition Centres. Excelled in fostering customer relationships, enhancing student engagement, and maintaining high accuracy in transactions. Skilled in customer assistance and demonstrating work ethic and integrity, achieving significant improvements in customer satisfaction and student learning outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Custumer Service and Cashier
GNC - General Nutrition Centres
The Bronx, NY
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Teacher Assintan
My World Kids School
Santo Domingo, Dominican Republic
01.2023 - 11.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Enhanced literacy skills with targeted reading programs.
Education
University Student - Education
Universidad Autónoma De Santo Domingo
Santo Domingo, Dominican Republic Education
Liceo Nuestra Señora Del Carmen
Santo Domingo, Dominican Republic 09.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
Certification
• Wheelchair Securement and Occupant Restraint training.
• Attendant Pre-service.
• American Red Cross training services.
• Basic course for attendants and monitors.
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Custumer Service and Cashier
GNC - General Nutrition Centres
12.2023 - Current
Teacher Assintan
My World Kids School
01.2023 - 11.2023
University Student - Education
Universidad Autónoma De Santo Domingo
Education
Liceo Nuestra Señora Del Carmen