Patricia Nicole Moneda
Santa Rosa,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations.
Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments.
Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Family Business
09.2021 - 01.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Santa Rosa Junior College
Santa Rosa, CA05.2027
High School Diploma -
Piner High School
Santa Rosa, CA06.2023
Skills
- High-Volume Dining
- Conflict Resolution
- Bill Computation
- Bar Terminology
- Food Inspection
- Group Reservations Management
- Handling Complaints
- Scheduling
- Payment Processing
- Guest Relations
- Cash Handling
- Customer Service
Languages
English
Native or Bilingual
Timeline
Restaurant Hostess
Family Business
09.2021 - 01.2024
High School Diploma -
Santa Rosa Junior College
High School Diploma -
Piner High School
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