Patrick Balangue
Oxnard,CA
Summary
Self-driven and results-oriented leader with 15+ years of experience in customer service-driven sales, inventory management, merchandising, and team leadership. Proven ability to drive sales growth, enhance customer experience, and optimize operational efficiency. Proficient in various computer software and possess strong technical skills with a passion for continuous learning.
Overview
18
18
years of professional experience
Work History
Assistant Manager
The North Face
Camarillo, CA
09.2022 - Current
- Managed talent and operations for a high-volume store ($9 million), including hiring, onboarding, and training a team of 50+ employees
- Oversaw operational functions, including audits, scheduling, supply management, and store maintenance
- Spearheaded technology initiatives, including the implementation of iPad and mobile POS systems
- Led inventory preparation and execution
Senior Assistant Manager
Under Armour
Camarillo, CA
01.2022 - 09.2022
- Managed merchandising for the entire store and mentored two Assistant Store Managers in Talent and Operations Development Roles (DORs)
- Focused on training and developing team members in policies and procedures (P&P), asset protection (AP), and company culture to improve morale, engagement, and customer experience
- Collaborated closely with the General Manager on reporting, planning, and scheduling to meet business needs
Assistant Manager of Merchandising
Old Navy
Camarillo, CA
10.2019 - 01.2022
- Increased Mens/Boys department sales by 30% in Q2 and Q3, growing the department share from 25% to 30% year-to-date
- Trained associates to maintain up-to-date product knowledge and deliver excellent customer service
- Drove customer loyalty programs (rewards and credit cards) through consistent follow-up with brand ambassadors
- Utilized store reporting and customer trends to optimize department layout and drive sales
- Planned and executed visual merchandising, aligned with corporate direction, and trained department leads to maintain standards and adjust fixtures based on sales
Store Manager
Samsonite Company Stores
Camarillo, CA
02.2018 - 10.2019
- Coached team on sales behaviors and customer service to enhance brand experience and improve key performance indicators (KPIs)
- Maintained visual store standards and adjusted displays based on sell-through and stock levels
- Managed daily operations while maintaining a hands-on role
- Led a team of 4 to open a new store in Topanga Plaza, including inventory management, POS setup, and team training
Assistant Store Manager
Disney Store
Camarillo, CA
03.2017 - 02.2018
- Led the metrics team, responsible for stockroom and sales floor operations (inventory, replenishment orders, stockroom organization, sales floor planning, and floor sets)
- Improved results through direct guest engagement and daily coaching of staff behaviors
- Achieved three quarterly awards for consistently scoring 100% on monthly mystery shops
- Developed product movement plans to ensure efficient execution of floor sets based on product availability
- Maintained positive conversion rates despite a decline in traffic by fostering a sales culture and providing consistent floor follow-up
Department Manager
H&M
Ventura, CA
07.2015 - 03.2017
- Managed the ladies' department, maximizing profitability and generating sales using store sales reports, shop information, top 20 lists, and merchandising principles
- Planned floor moves and deal settings to meet timelines and company standards
- Drove excellent customer service to impact sales, units per transaction (UPT), and conversion
- Recruited and hired talent, focusing on alignment with H&M's core values
- Managed scheduling, weekly planning, financial planning, and sales/hours forecasting
- Improved department scores from 76% to 92% and 95% in the last two district visits
Store Manager
GameStop
Camarillo, CA
09.2007 - 06.2015
- Recruited, hired, and trained associates; set goals; and merchandised the store to address underperforming areas
- Coached staff to deliver exceptional customer service
- Managed the highest-volume store in the district ($1.8 million) with a team of 10 (from summer 2014)
- Served as loss prevention captain, sharing best practices and collaborating with other managers to minimize shrink
- Improved store rankings from the bottom 10th percentile to the 50th percentile within six months in two previous stores
- Recruited and trained store managers
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06.2003
Skills
- Leadership
- Customer Service
- Sales Management
- Inventory Management
- Merchandising
- Team Training & Development
- Operations Management
- Visual Merchandising
- Loss Prevention
- Reporting & Analysis
- Scheduling & Planning
- Microsoft Office Suite
Websites
Timeline
Assistant Manager
The North Face
09.2022 - Current
Senior Assistant Manager
Under Armour
01.2022 - 09.2022
Assistant Manager of Merchandising
Old Navy
10.2019 - 01.2022
Store Manager
Samsonite Company Stores
02.2018 - 10.2019
Assistant Store Manager
Disney Store
03.2017 - 02.2018
Department Manager
H&M
07.2015 - 03.2017
Store Manager
GameStop
09.2007 - 06.2015
High School Diploma -
Adolfo Camarillo High School