Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
5
5
years of professional experience
Work History
Inside Sales Representative
QED Electric
05.2021 - Current
Answered customers' questions regarding products, prices, and availability.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Managed friendly and professional customer interactions.
Set up new accounts, established customer credit and set up payment methods.
Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company. $500k in sales with $100k in gross profit each month.
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Electrician
Divine Lighting And Electric
07.2020 - 03.2021
Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Installed and wired electrical transformers, service panels, and circuit breakers.
Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work
Operations Manager
City Electric Supply
09.2019 - 01.2020
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Trained and guided team members to maintain high productivity and performance metrics
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Sales Associate
City Electric Supply
07.2018 - 09.2019
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA
06.2013
Skills
Territory Management
New Business Development
Service Prioritization
Constructive Feedback
Solution Coordination
Pipeline Growth
Relationship Development
Operational Efficiency
Analytical Problem Solver
Timeline
Inside Sales Representative
QED Electric
05.2021 - Current
Electrician
Divine Lighting And Electric
07.2020 - 03.2021
Operations Manager
City Electric Supply
09.2019 - 01.2020
Sales Associate
City Electric Supply
07.2018 - 09.2019
High School Diploma -
Boyertown Area Senior High School
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