Patrick Copeland
Worcester,MA
Summary
Dynamic Regional Manager with a proven track record at Secure Security Service, enhancing team performance through strategic staff training and development. Expert in operations and safety protocols, I foster a culture of continuous improvement, driving growth initiatives and elevating customer satisfaction through proactive communication and effective issue resolution.
Overview
26
26
years of professional experience
Work History
Regional Manager
Secure Security Service
06.2004 - 08.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Supervised various locations, enforcing high-quality standards of operation.
Security Supervisor
Quest Security Services
02.1996 - 01.2002
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Education
Integrated Science
Manchester High School
Mandeville, Manchester06-1987
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Staff supervision
- Safety protocol
- Staff recruiting
- Group presentations
- Employee scheduling
- Recruiting and hiring
Timeline
Regional Manager
Secure Security Service
06.2004 - 08.2021
Security Supervisor
Quest Security Services
02.1996 - 01.2002
Integrated Science
Manchester High School
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