PATRICK D. GREEN
Virginia Beach,VA
Summary
Insurance professional with deep experience in bodily injury claims, auto physical damage, field appraisal, and collision operations. Adept at complex liability investigations, medical evaluation, negotiation, and leadership with fast-paced claim environments. Proven ability to elevate operational quality, accelerate cycle times, and strengthen insurer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
USAA
02.2026 - Current
- Evaluated and processed complex auto insurance claims to ensure compliance with policy guidelines.
- Collaborated with clients and service providers to gather necessary documentation for effective claims resolution.
- Analyzed claim data to identify patterns and recommend process improvements for efficiency gains.
- Mentored junior adjusters on best practices in claims handling and customer communication skills.
- Conducted thorough investigations of claims, including interviews and site visits, to determine liability accurately.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
General Manager
Caliber Collision
01.2023 - 02.2026
- Lead operations of a high-volume collision center, overseeing estimating quality, repair accuracy, KPI performance, and insurance carrier compliance. Mentor estimators, service advisors, and appraisers in CCC/Mitchell and documentation best practices. Strengthen insurer partnerships and ensure accurate repair plan execution while exceeding customer satisfaction targets.
Insurance Adjuster II – Bodily Injury
USAA
01.2018 - 01.2023
- Managed bodily injury and auto physical damage claims including soft-tissue injuries, multiparty accidents, total losses, and UM/UIM exposures. Conducted liability investigations, evaluated medical records, negotiated settlements, and supported catastrophe operations. Served as SME, mentoring adjusters and ensuring high-quality claim file documentation.
Financial Management Technician
U.S. Army
01.2014 - 01.2017
- Oversaw financial accuracy and compliance for deployed and garrison operations. Led multiple finance functions, ensured proper documentation, audit readiness, entitlement accuracy, and regulatory adherence while serving as NCOIC.
Education
B.S. Finance - undefined
University of Maryland Global Campus
01-2028
Skills
- CCC ONE
- Mitchell
- Guidewire
- ALR
- Colossus
- Microsoft Office Suite
- Clover
- DJMS
- DMO
- GFEBS
- CMS
- DTS
Certification
- Licensed Property & Casualty Adjuster
- Certified DOD Financial Manager
- ICAR Courses
- Caliber GM Training
- USAA Bronze/Silver/Gold Eagle
- Army Basic Leader Course
CORE COMPETENCIES
- Bodily Injury Evaluation
- Auto Physical Damage
- Field Appraisal
- Total Loss Handling
- Collision Repair Oversight
- Liability Assessment
- Negotiation Strategy
- Risk & Compliance
- Claims Quality Review
- Cycle Time Optimization
- Leadership & Coaching
- Repair Plan Accuracy
Timeline
Auto Claims Adjuster
USAA
02.2026 - Current
General Manager
Caliber Collision
01.2023 - 02.2026
Insurance Adjuster II – Bodily Injury
USAA
01.2018 - 01.2023
Financial Management Technician
U.S. Army
01.2014 - 01.2017
B.S. Finance - undefined
University of Maryland Global Campus