Patrick Dias
Marine Container Services LLC
Newark
8
years of professional experience
Results-driven Dispatch Manager at Marine Container Services LLC, adept at enhancing on-time delivery rates through strategic route planning and effective customer communication. Proven track record in implementing process improvements and fostering a safety culture, while ensuring DOT compliance and optimizing fleet maintenance for superior operational efficiency.
Work History
Dispatch Manager
7 Years 7 Months- Coordinated logistics to streamline shipment schedules and minimize delays.
- Supported communication efforts among drivers, clients, and warehouse staff for smoother operations.
- Implemented improvements to dispatch processes, boosting accuracy and enhancing customer satisfaction.
- Assisted in training programs for new dispatch staff, promoting a knowledgeable team environment.
- Encouraged a safety culture among drivers by reinforcing regulations and holding regular safety meetings.
- Improved customer satisfaction by quickly addressing issues and providing timely delivery updates.
- Reported operational activities to management and maintained up-to-date records.
- Collaborated with maintenance teams to create preventive maintenance schedules for fleet vehicles.
- Achieved higher on-time delivery rates through careful route planning and ongoing monitoring of driver performance.
- Liaised with customers to resolve questions, issues, and service requests, ensuring optimal dispatch coverage during peak times and staff shortages.
Education
High School Diploma
Skills
Route planning and adjustment
Phone dispatch
DOT compliance
Schedule coordination
Customer communication
Fleet maintenance
Employee time records
TMS software
Order data entry
Fleet dispatching
Mileage logging
Customer service
Paperwork processing
Microsoft office
Repair scheduling
Regulatory compliance
Performance assessments
Timeline
Dispatch Manager
Marine Container Services LLC
07.2017 - 02.2025Read More
East Side High School
High School Diploma
Read More