Curtis Findley
Belton,TX
Summary
Dedicated professional skilled in enhancing customer communication and streamlining dispatch processes. Known for critical thinking and effective decision-making, with a strong focus on compliance and service quality.
Overview
12
12
years of professional experience
Work History
Dispatch Manager
Saia LTL Freight
Austin, TX
06.2014 - Current
- Managed daily dispatch operations to ensure timely delivery and exceptional service.
- Coordinated with drivers and clients to optimize routing and scheduling efficiency.
- Oversaw compliance with safety regulations and company policies during dispatch processes.
- Trained and mentored new staff on dispatch protocols and operational procedures.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Education
Associate of Science - Criminal Science
Northeast Texas Community College
Mount Pleasant, TX05.1994
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Customer communication
- Fleet maintenance
- Employee performance reviews
- Daily reports
- Employee time records
- Manpower planning
- Service level agreements
- Environmental awareness
- Order data entry
- Fleet dispatching
- Route planning expertise
- Decision-making
- Effective communications
- Critical thinking
- Route planning and adjustment
- Data entry
- Personnel monitoring
- Customer relationship management
- Delegating work
Additional Information
Warehouse and inventory control experience
Timeline
Dispatch Manager
Saia LTL Freight
06.2014 - Current
Associate of Science - Criminal Science
Northeast Texas Community College