Patrick Hess
Albuquerque
Summary
Dynamic and results-driven professional with extensive experience, excelling in team leadership and customer service. Proven track record in cash handling and problem-solving, enhancing operational efficiency and customer satisfaction. Recognized for training staff effectively and implementing best practices that foster loyalty and repeat business. Flexible and dedicated to achieving excellence.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Blake’s Lotaburger
Albuquerque, NM
01.2025 - 05.2026
- Supervised cashier team to ensure efficient service and accurate transactions.
- Trained new staff on POS system and customer service protocols.
- Managed cash handling procedures, ensuring compliance with company policies.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Implemented best practices for inventory management and stock replenishment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Bartender Shift Manager
Public House
Albuquerque, NM
07.2023 - 12.2024
- Supervised cashier team to ensure efficient service and accurate transactions.
- Trained new staff on POS system and customer service protocols.
- Managed cash handling procedures, ensuring compliance with company policies.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Implemented best practices for inventory management and stock replenishment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Cashier Assistant Manager
Wyly Coyote Concessions
Denver, CO
05.2018 - 06.2023
- Assisted in managing daily operations and maintaining inventory accuracy.
- Trained new staff on cash handling procedures and customer service best practices.
- Implemented efficient checkout processes to enhance customer satisfaction.
- Coordinated scheduling of staff to optimize coverage during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Built positive relationships with customers to increase repeat business.
Education
High School Diploma -
Eaton High School
Eaton, OHSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Flexible schedule
Additional Information
Just moved to Portland, and I’m excited to get this chapter of life started.
Timeline
Cashier Team Lead
Blake’s Lotaburger
01.2025 - 05.2026
Bartender Shift Manager
Public House
07.2023 - 12.2024
Cashier Assistant Manager
Wyly Coyote Concessions
05.2018 - 06.2023
High School Diploma -
Eaton High School