Patrick Kerwin
Summary
Proven leader in hospitality management, adept at boosting customer satisfaction and streamlining operations. At Whitney Hotel, enhanced guest experiences through meticulous staff training and feedback analysis, achieving high satisfaction rates. Excels in multitasking and clear communication, ensuring operational excellence and superior service across multiple venues. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
19
19
years of professional experience
Work History
Bartender
Little Bar On Gravier
01.2018 - 06.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Brothers Three Lounge
04.2020 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Manager
Cornet Restaurant
08.2018 - 09.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager
Bubba Gump Shrimp
05.2016 - 08.2018
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
Hotel Manager
Whitney Hotel
01.2012 - 03.2016
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Hotel Manager
Decatur Hotel Group
09.2005 - 01.2012
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed multiple properties including The St James, Pelham Hotel and Chateau Dupree.
Education
Associate of Arts - Culinary Arts / Hotel Restaurant Management
Joliet Junior College
Joliet, IL05.1986
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Clear and effective communication
Timeline
Bartender
Brothers Three Lounge
04.2020 - 03.2024
Restaurant Manager
Cornet Restaurant
08.2018 - 09.2019
Bartender
Little Bar On Gravier
01.2018 - 06.2024
Restaurant Manager
Bubba Gump Shrimp
05.2016 - 08.2018
Hotel Manager
Whitney Hotel
01.2012 - 03.2016
Hotel Manager
Decatur Hotel Group
09.2005 - 01.2012
Associate of Arts - Culinary Arts / Hotel Restaurant Management
Joliet Junior College
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