Patrick Keryan
Customer Service
Raleigh NC,NC
Summary
Dynamic customer service professional with a proven track record at Lowe's, excelling in client support and effective listening. As a business owner, I strengthened customer relationships and consistently exceeded expectations. Skilled in analytical reasoning and accurate data entry, I drive loyalty and repeat business through exceptional service and problem resolution.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowe's
Raleigh, NC
12.2021 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Business Owner
Keryan Enterprise
Raleigh, NC
01.2018 - 12.2021
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Salesperson
Serpaco Painting
Raleigh, NC
05.2012 - 12.2018
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Bachelor of Arts - Sports Management
Slippery Rock University of Pennsylvania
Slippery Rock, PA06-1991
Skills
- Client support
- Effective listening
- Analytical reasoning
- Accurate data entry
Certification
- Licensed Painting Contractor - [Timeframe]
Timeline
Customer Service Representative
Lowe's
12.2021 - 05.2025
Business Owner
Keryan Enterprise
01.2018 - 12.2021
Salesperson
Serpaco Painting
05.2012 - 12.2018
Bachelor of Arts - Sports Management
Slippery Rock University of Pennsylvania