Patrick Koonce
Durham
Summary
Dedicated sales associate with a proven record in delivering exceptional customer service and enhancing shopping experiences. Expertise in problem-solving and team collaboration to drive customer loyalty.
Overview
20
20
years of professional experience
Work History
Sales Associate
Sheetz
Morrisville, NC
10.2021 - Current
- Delivered exceptional customer service, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and compliance with store standards.
- Trained new hires on operational procedures and best practices for efficiency.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team members to optimize sales floor layout and product displays.
- Resolved customer inquiries and concerns promptly, fostering customer loyalty and satisfaction.
- Implemented promotional strategies to boost sales during peak periods effectively.
- Conducted regular stock audits to identify discrepancies and improve inventory accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Manager on Duty
Jimmy Johns Gourmet Subs
Raleigh, NC
08.2006 - 10.2021
- Supervised daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored staff on best practices for customer service and food safety.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Facilitated team meetings to enhance communication and address operational challenges.
- Developed training materials to onboard new employees effectively and efficiently.
- Streamlined workflow processes, resulting in improved efficiency during peak hours.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
No Degree - Biology
North Carolina State University
Raleigh, NCHigh School Diploma -
Farmville Central High School
Farmville, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Client service
- POS system operation
- Professional demeanor
- Cleaning techniques
- Payment processing
- Negotiation tactics
- Fraud detection
- Expert in customer service
- Customer engagement
- Feedback implementation
Timeline
Sales Associate
Sheetz
10.2021 - Current
Manager on Duty
Jimmy Johns Gourmet Subs
08.2006 - 10.2021
No Degree - Biology
North Carolina State University
High School Diploma -
Farmville Central High School