Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Patrick Koonce

Durham

Summary

Dedicated sales associate with a proven record in delivering exceptional customer service and enhancing shopping experiences. Expertise in problem-solving and team collaboration to drive customer loyalty.

Overview

20
20
years of professional experience

Work History

Sales Associate

Sheetz
Morrisville, NC
10.2021 - Current
  • Delivered exceptional customer service, enhancing overall shopping experience.
  • Managed inventory levels, ensuring product availability and compliance with store standards.
  • Trained new hires on operational procedures and best practices for efficiency.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
  • Collaborated with team members to optimize sales floor layout and product displays.
  • Resolved customer inquiries and concerns promptly, fostering customer loyalty and satisfaction.
  • Implemented promotional strategies to boost sales during peak periods effectively.
  • Conducted regular stock audits to identify discrepancies and improve inventory accuracy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Manager on Duty

Jimmy Johns Gourmet Subs
Raleigh, NC
08.2006 - 10.2021
  • Supervised daily operations, ensuring compliance with company standards and procedures.
  • Trained and mentored staff on best practices for customer service and food safety.
  • Implemented inventory management processes to optimize stock levels and reduce waste.
  • Facilitated team meetings to enhance communication and address operational challenges.
  • Developed training materials to onboard new employees effectively and efficiently.
  • Streamlined workflow processes, resulting in improved efficiency during peak hours.
  • Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Education

No Degree - Biology

North Carolina State University
Raleigh, NC

High School Diploma -

Farmville Central High School
Farmville, NC

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Client service
  • POS system operation
  • Professional demeanor
  • Cleaning techniques
  • Payment processing
  • Negotiation tactics
  • Fraud detection
  • Expert in customer service
  • Customer engagement
  • Feedback implementation

Timeline

Sales Associate

Sheetz
10.2021 - Current

Manager on Duty

Jimmy Johns Gourmet Subs
08.2006 - 10.2021

No Degree - Biology

North Carolina State University

High School Diploma -

Farmville Central High School
Patrick Koonce