Patrick Leonetti
Douglassville,PA
Summary
With a strong background in customer service, I excel in engaging customers and understanding their needs to offer tailored solutions. My proficiency in technology and effective communication skills enable me to clearly explain product features and benefits, ensuring a positive customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
C3isolutions
Horsham, PA
01.2023 - 07.2024
- Delivered exceptional service by managing both inbound and outbound inquiries, consistently achieving one-call resolution.
- Reviewed and analyzed customer accounts to provide accurate and timely information, ensuring high levels of customer satisfaction.
- Effectively located and coordinated with appropriate channels to address and resolve customer issues efficiently.
- Demonstrated problem-solving skills by identifying customer needs and providing solutions in a fast-paced environment.
Customer Relations Manager
Centerone
Buffalo, NY
05.2022 - 02.2023
- Managed and de-escalated complex customer calls, providing effective resolutions, and maintaining high customer satisfaction.
- Handled high-priority and escalated issues by implementing appropriate solutions and ensuring follow-up for complete resolution.
- Managed email communication with other departments to facilitate account-related support and coordinate callbacks with customers.
- Maintained constant communication with team members via Microsoft Teams, assisting with account-related questions, and ensuring collaborative problem-solving.
- Promoted and explained programs designed to help customers keep their accounts current, contributing to reduced delinquencies and improved customer satisfaction.
Education
High School Diploma -
Daniel Boone Area High School
Birdsboro, PA05-2015
Skills
- Scheduling
- Product Knowledge
- Data Collection
- Paperwork Processing
- Customer Engagement
Timeline
Customer Service Representative
C3isolutions
01.2023 - 07.2024
Customer Relations Manager
Centerone
05.2022 - 02.2023
High School Diploma -
Daniel Boone Area High School
Similar Profiles
Katelyn SheeksKatelyn Sheeks
Sales Manager at Carter'sSales Manager at Carter's
Devon TarewiczDevon Tarewicz
Librarian at Lorane Elementary SchoolLibrarian at Lorane Elementary School
Lori HoagLori Hoag
Child Caregiver at Geffers FamilyChild Caregiver at Geffers Family
Pamela TarapchakPamela Tarapchak
Managing Editor, Oncology Times at Wolters Kluwer HealthManaging Editor, Oncology Times at Wolters Kluwer Health
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T