Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Lovato

Pojoaque

Summary

Dynamic professional with a proven track record in customer service and teamwork, notably at Buffalo Thunder Resort Casino. Excelled in enhancing customer satisfaction through exceptional people skills and efficient problem-solving. Skilled in upselling and time management, achieving significant improvements in operational flow and repeat business.

Overview

12
12
years of professional experience

Work History

Sales Associate

Ortegas Jerky
08.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.

Glazier

The Glassman
08.2022 - 07.2024
  • Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
  • Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
  • Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
  • Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
  • Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
  • Repaired and installed mirrors, table tops, and mirrored wardrobe doors.

Bartender

Buffalo Thunder Resort Casino
06.2015 - 01.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Barback

Buffalo Thunder Resort Casino
01.2013 - 06.2015
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Delivered food to customers at bar and tables.
  • Greeted customers and provided friendly, knowledgeable service.
  • Checked ID cards and verified bar guests were of legal age.

Education

Grants High School
Grants, NM

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Upselling

Timeline

Sales Associate

Ortegas Jerky
08.2024 - Current

Glazier

The Glassman
08.2022 - 07.2024

Bartender

Buffalo Thunder Resort Casino
06.2015 - 01.2017

Barback

Buffalo Thunder Resort Casino
01.2013 - 06.2015

Grants High School

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Patrick Lovato