Patrick Lovato
Pojoaque
Summary
Dynamic professional with a proven track record in customer service and teamwork, notably at Buffalo Thunder Resort Casino. Excelled in enhancing customer satisfaction through exceptional people skills and efficient problem-solving. Skilled in upselling and time management, achieving significant improvements in operational flow and repeat business.
Overview
12
12
years of professional experience
Work History
Sales Associate
Ortegas Jerky
17730 US-84 #285 Santa Fe NM 87506
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Glazier
The Glassman
Santa Fe, NM
08.2022 - 07.2024
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
Bartender
Buffalo Thunder Resort Casino
30 Buffalo Thunder Trail Santa Fe NM 87506
06.2015 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barback
Buffalo Thunder Resort Casino
30 Buffalo Thunder Trail, Santa Fe NM 87506
01.2013 - 06.2015
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Delivered food to customers at bar and tables.
- Greeted customers and provided friendly, knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
Education
Grants High School
Grants, NMSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Upselling
Timeline
Sales Associate
Ortegas Jerky
08.2024 - Current
Glazier
The Glassman
08.2022 - 07.2024
Bartender
Buffalo Thunder Resort Casino
06.2015 - 01.2017
Barback
Buffalo Thunder Resort Casino
01.2013 - 06.2015
Grants High School