Summary
Work History
Education
Skills
Education and Training
Timeline
Server

PATRICK MCCRAY

Kettering,OH

Summary

Responsible Supervisor skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Work History

Server

Cheddar's Scratch Kitchen
  • Provided exceptional customer service in fast-paced dining environment.
  • Accurately processed orders and managed transactions using point-of-sale system.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.

Bartender Supervisor

LAKEWOOD RANCH COUNTRY CLUB
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.

Floor Manager

Top of the Hill Restaurant Brewery Restaurant
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Established effective employee schedules to meet expected customer demands.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Restaurant Manager

Marriott
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Assisted staff by serving food and beverages or bussing tables.

Education

Business Administration and Management

Sinclair Community College
Dayton, OH

Skills

  • Outstanding Customer Service
  • Anticipating Guest Needs
  • Suggestive Selling
  • Safe Serving Knowledge
  • Complaint Resolution
  • Service Training
  • Alcoholic Beverage Service
  • Hiring and Onboarding
  • Orientation and Onboarding
  • Work Schedule Creation
  • Task Delegation

Education and Training

other

Timeline

Floor Manager

Top of the Hill Restaurant Brewery Restaurant

Restaurant Manager

Marriott

Server

Cheddar's Scratch Kitchen

Bartender Supervisor

LAKEWOOD RANCH COUNTRY CLUB

Business Administration and Management

Sinclair Community College

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PATRICK MCCRAY