Patrick O'Rourke
Mason,Ohio
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Top Golf
10.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Booked appointments, accepted payments and answered guest questions.
Rides Operator
Kings Island
05.2023 - 09.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Customer Service Representative
Kings Island
05.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Scarlet Oaks Career Development
Cincinnati, OH05.2025
High School Diploma -
William Mason High School
Mason, OH05.2025
Skills
- Time Management
- Listening Skills
- Hospitality services
- Issue Resolution
- Patience and composure
- Upselling strategies
- Guest Relations
- Professional Appearance
Accomplishments
Microsoft Office Specialist - Excel, Word, and Powerpoint
Timeline
Guest Services Associate
Top Golf
10.2023 - Current
Rides Operator
Kings Island
05.2023 - 09.2023
Customer Service Representative
Kings Island
05.2022 - 09.2022
High School Diploma -
Scarlet Oaks Career Development
High School Diploma -
William Mason High School
Similar Profiles
Nicholas MartinNicholas Martin
Assistant Facility Manager at Top GolfAssistant Facility Manager at Top Golf
Josef PattersonJosef Patterson
Teeliner at Top GolfTeeliner at Top Golf
Brendan QuinnBrendan Quinn
Barback at Top GolfBarback at Top Golf
Mycah HinesMycah Hines
Bar-Back/ Guest-runner at Top golfBar-Back/ Guest-runner at Top golf
Leonardo RedigoloLeonardo Redigolo
Lifeguard at Great Wolf LodgeLifeguard at Great Wolf Lodge