Patrick Perkins Jr
Summary
Dynamic service manager with extensive experience in staff supervision and training. Skilled in optimizing schedules and resolving conflicts, contributing to improved customer satisfaction and team efficiency.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Service Manager
Longhorn Steakhouse
Burlington, North Carolina
03.2021 - Current
- Managed daily operations to ensure seamless service flow in high-volume restaurant.
- Trained and mentored staff on customer service standards, improving service delivery and operational consistency.
- Coordinated team schedules during peak hours to maximize workforce efficiency and ensure service continuity.
- Implemented training programs that enhanced employee performance and service quality.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Resolved customer complaints with effective solutions, contributing to increased customer satisfaction ratings.
- Monitored inventory levels, managing supply orders for kitchen and dining areas.
Barista Trainer
Starbucks Coffee Company
Greensboro, North Carolina
03.2025 - Current
- Developed training program for new baristas on beverage preparation techniques and customer service standards, enhancing team readiness.
- Evaluated barista performance to ensure adherence to company policies, maintaining high service quality.
- Coordinated daily morning rush operations, prioritizing efficient customer service and timely order fulfillment.
- Prepared and served espresso drinks, blended coffees, and teas.
- Greeted guests with a pleasant demeanor to enhance customer experience.
- Presented samples of popular coffee and tea blends to drive sales opportunities.
- Processed cash and credit card payments, issued receipts, and provided change.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Greensboro, North Carolina
09.2020 - 03.2025
- Supervised daily operations in high-volume coffee shop environment, optimizing workflow and service delivery.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Managed inventory levels and coordinated supply ordering to maintain stock availability and support service needs.
- Communicated job duties, expectations, and policies clearly to employees.
- Performed cash handling duties including counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items to maintain stock accuracy.
- Consistently demonstrated professional behavior, setting a positive example for employees and fostering a strong team culture.
Administrative Assistant
East Carolina University, Department of Biology
Greenville, North Carolina
09.2019 - 05.2021
- Collaborated with team members to streamline administrative workflows, increasing overall efficiency.
- Answered phone calls and emails, facilitating effective business correspondence.
- Managed correspondence between students and faculty, improving response times and clarity.
- Composed letters, memos, reports, emails, and presentations for management.
- Organized filing systems for physical and electronic documents, safeguarding confidentiality.
- Maintained inventory of office supplies and ordered materials promptly.
- Facilitated interdepartmental communication, promoting better coordination and collaboration.
- Entered data into spreadsheets using Microsoft Excel to ensure accuracy.
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NC12-2023
High School Diploma -
Ben L Smith High School
Greensboro06-2019
Skills
- Employee training
- Staff supervision
- Schedule optimization
- Conflict resolution
- Customer service
- Time management
- Staff motivation
- Employee retention
- Team development
- Cross-training staff
- Adaptability and flexibility
- Professionalism
- Hospitality management
- Inventory management
- Laboratory techniques
- Science communication
- Lab safety procedures
- Experiment design
Languages
Spanish
Limited
Certification
- Food Safety Certification
Timeline
Barista Trainer
Starbucks Coffee Company
03.2025 - Current
Service Manager
Longhorn Steakhouse
03.2021 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2020 - 03.2025
Administrative Assistant
East Carolina University, Department of Biology
09.2019 - 05.2021
Bachelor of Science - Biology
East Carolina University
High School Diploma -
Ben L Smith High School