Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Phelan

Shrewsbury,MA

Summary

Motivated individual with medical sales background, seeking a rewarding career in law enforcement. The interpersonal and preparation skills a sales background cultivates will provide a foundation to grow and succeed as a correctional officer. Seeking a well structured department with opportunities to grow and progress within the department.

Overview

8
8
years of professional experience

Work History

Associate Territory Account Manager

Tactile Medical
01.2024 - Current
  • Conducts full-cycle consultative sales (prospecting, scheduling and attending meetings, product demonstrations, in services, closing and follow-up).
  • Works with physicians, therapists and other clinicians to increase awareness and educate on the Flexitouch System and other products and services offered by Tactile Medical
  • Provides in-home product demonstrations on our devices for patients and assist them with questions
  • Assists the Territory Account Manager with sales strategies and execution to surpass monthly, quarterly, and annual sales goals
  • Assists in providing customer support through training and education in disease state, treatment protocols, reimbursement requirements, etc
  • Compliant with all appropriate regulatory requirements, including HIPAA

Field Sales Support

Tactile Medical
08.2022 - 01.2024
  • Presented and educated healthcare providers about lymphedema and the intervention of compression pumps.
  • Conduct in-home product demonstrations, provide education on Tactile Medical products and review insurance benefits for patients.
  • Discuss patient financial responsibility, reimbursement options and utilize sales tactics to close sales.
  • Provide patients with post-sale support to troubleshoot devices, garments, and billing inquires.
  • Obtain formal documentation healthcare providers to meet insurance requirements for commercial, VA, commercial medicare, Medicare and Medicaid insurances.
  • Generated new business by cold calling healthcare providers for educational events.
  • Collaborate closely with Product Specialist to implement sales strategies to exceed monthly, quarterly, and annual sales goals.
  • Remain compliant to Tactile Medical policy and HIPPA regulations.

Claim Adjuster

MAPFRE Insurance
11.2021 - 08.2022
  • Individually operated as a member of a team to settle auto damage claims in accordance with state regulations and company policies.
  • Conducted thorough claim investigations in determining coverage, cause and origin, liability, damages in establishing final resolution of the claim according to claim best practices.
  • Reviewed, analyzed and processed third party auto mobile claims within assigned authority limits to ensure the delivery of quality service to customers.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Researched and analyzed policy coverage forms, regarding claim coverage analysis for claim settlement or denial.
  • Calculated settlement or payment and communicated with client, adjuster, and customer.
  • Provided superior verbal and written customer service to all third-party insurance companies, claimants, and other vendors.
  • Defended first party claimant in arbitration through damage, liability, or coverage disputes.

Sales Associate

General Nutrition Center
07.2016 - 11.2021
  • Provided exceptional customer service to individuals visiting the store.
  • Initiate contact with the customers and generate sales by determining customer's needs.
  • Display awareness of all store communications including product information, current advertising, promotions and other marketing initiatives
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Demonstrate strong product knowledge.
  • Work with Regional Loss Prevention Manager to establish controls over and monitor store inventory and shrinkage.
  • Work with store management in opening, closing and operating the retail facility,
  • Including but not limited to cash handling, inventory count and deposits according to store procedures.
  • Complete product reorders for product replenishment.

Education

Bachelors - Criminal Justice

Nichols College
Dudley, MA
12.2021

Skills

  • Team oriented
  • Persuasive speaker
  • Problem solving in a fast paced environment
  • Physical fitness
  • Active listener
  • High standard of integrity and accountability
  • Brazilian Jujitsu Blue Belt

Accomplishments

  • 2023 President's Club
  • 2023 Quota Breaker Award
  • 2022 President's Club
  • 2022 Quota Breaker Award

Timeline

Associate Territory Account Manager

Tactile Medical
01.2024 - Current

Field Sales Support

Tactile Medical
08.2022 - 01.2024

Claim Adjuster

MAPFRE Insurance
11.2021 - 08.2022

Sales Associate

General Nutrition Center
07.2016 - 11.2021

Bachelors - Criminal Justice

Nichols College

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Patrick Phelan