Patrick Reuter
Cheyenne,WY
Summary
Digital Engagement Specialist Lead with 2 years of experience in a fast-paced financial setting. Consistently meeting and achieving my daily tasks of the VTM, Glia, back channels, and supporting the DES team and the MRCC. As well as, building member trust and confidence through building rapport, referrals, and questions/concerns that arise.
Overview
6
6
years of professional experience
Work History
Digital Personal Shopper
Walmart
11.2024 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Digital Engagement Specialist Lead
Blue Federal Credit Union
09.2022 - Current
- Develop and maintain relationships with members to drive growth and loyalty
- Collaborate with other departments to ensure member satisfaction
- Respond to member inquiries in a timely and professional manner
- Assist with the onboarding of new employees
- Ensure all procedures and policies are being thoroughly reviewed to stay in compliance with the VTM team.
Digital Team Lead Manager
Walmart Supercenter
07.2018 - 09.2022
- Evaluate employee performance, coach, and train to improve weak areas in performance
- Set the overall vision and provide team leadership
- Measured team performance and reporting metrics to leadership team members
- Measuring the effectiveness of customer success by defining operational metrics, tracking systems, and reporting to the marketing team
- Established employee performance goals and provided feedback on methods for reaching those milestones.
EVS Technician
Cheyenne Regional Medical Center - West Campus
07.2020 - 09.2020
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Education
Criminal Justice - Criminal Justice
Laramie County Community College
05.2026
High School Diploma - undefined
South High School
Cheyenne, WY05.2020
Skills
- Sales and Marketing
- Strategic Planning
- Time Management
- Customer Service
- Leadership Skills
- Problem Solving
Timeline
Digital Personal Shopper
Walmart
11.2024 - Current
Digital Engagement Specialist Lead
Blue Federal Credit Union
09.2022 - Current
EVS Technician
Cheyenne Regional Medical Center - West Campus
07.2020 - 09.2020
Digital Team Lead Manager
Walmart Supercenter
07.2018 - 09.2022
High School Diploma - undefined
South High School
Criminal Justice - Criminal Justice
Laramie County Community College
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