Patrick Robinson
Bellingham,WA
Overview
18
18
years of professional experience
Work History
Travel Consultant
Expedia Cruises
Bellingham, Washington
04.2019 - 07.2025
- Guided clients in selecting cruise packages aligned with preferences and budget constraints.
- Provided comprehensive information on cruise itineraries and amenities.
- Coordinated travel logistics, including accommodations and transport solutions.
- Conducted destination research to enhance client recommendations and experiences.
- Addressed client inquiries promptly, resolving travel-related issues efficiently.
- Promoted special cruise offers, supporting marketing initiatives and potential client engagement.
- Communicated with suppliers to ensure seamless and reliable travel services.
- Compiled comprehensive itineraries covering flights, car rentals, and hotel bookings.
Collections Manager
SB&C,LTD
Mount Vernon, Washington
08.2007 - 12.2018
- Managed collections team to ensure timely client payments and optimized recovery processes.
- Developed strategies to enhance debt recovery and improve collection procedures.
- Oversaw account reviews and analyzed customer payment behaviors for trend identification.
- Trained staff on compliance regulations and best practices to ensure adherence.
- Conducted regular meetings to address performance metrics and operational challenges.
- Resolved escalated client disputes through effective negotiation techniques, maintaining strong relationships.
- Conducted periodic audits of customer accounts to verify compliance with local laws.
- Maintained accurate records of collection activities in accordance with legal requirements.
Education
Skills
- Cruise package selection
- Itinerary planning
- Travel logistics coordination
- Supplier communication
- Destination research
- Customer relationship management
Timeline
Travel Consultant
Expedia Cruises
04.2019 - 07.2025
Collections Manager
SB&C,LTD
08.2007 - 12.2018