Patrick Shaheen
Lake Charles,LA
Summary
Dynamic professional with extensive experience at Golden Nugget Lake Charles Hotel & Casino, excelling in customer service and money handling. Proven ability to foster guest relationships and resolve disputes effectively. Strong math skills and quick decision-making enhance operational efficiency, ensuring a welcoming environment that encourages repeat visits.
Overview
14
14
years of professional experience
Work History
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
03.2022 - Current
- Promoted responsible gaming practices among guests by monitoring behaviors and intervening appropriately when necessary.
- Collaborated with fellow dealers, supervisors, and pit managers to maintain seamless operations on the casino floor.
- Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
- Handled high-pressure situations calmly while resolving guest disputes or discrepancies at the table games area.
Bar Tender
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
04.2020 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Owner/Operator
Shaheen Landscaping
Lake Charles, LA
05.2017 - 03.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Foreman
Deepwoods Landscaping
Lake Charles, LA
02.2012 - 02.2017
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Education
Process Technologies - Process Technologies
Sowela Technical Community College
Lake Charles, LASkills
- Money handling expertise
- Quick decision making
- Team player attitude
- Exceptional customer service
- Flexible schedule
- Memory retention
- Strong math skills
Timeline
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
03.2022 - Current
Bar Tender
Golden Nugget Lake Charles Hotel & Casino
04.2020 - 03.2022
Owner/Operator
Shaheen Landscaping
05.2017 - 03.2020
Foreman
Deepwoods Landscaping
02.2012 - 02.2017
Process Technologies - Process Technologies
Sowela Technical Community College