Patrick Smith
Memphis,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Patient Specialist representative
Cencora
Memphis, TN
10.2023 - Current
- Use 2 dual monitor and telephone daily
- Multitasking while navigating through 2 different fusion systems
- Data entry- checking patient eligibility, scheduling follow-up appointments, developing patient relationships, and helping check patients in and out of the facility
- Give information to callers, take messages, or transfer calls to appropriate individuals
- Help organize and process paperwork to ensure patients receive the care they need
- Answer phone calls from patients, respond to questions or complaints, and handle billing issues or payments
- Collect documentation from physicians for patients therapy status and medications needs
- Verify patient information process and ship medication
- Administrative service operations of a medical office
- Assist patients through registration, billing and referrals
- Maintain patient accounts and records
- Coordinate insurance coverage and authorization
Account Manager
Sedgwick
Memphis, TN
02.2018 - 11.2022
- Use computers (dual monitors) for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Assist with processing Workers Compensation claims as well as Short Term Disability, FMLA and Job Accommodations
- Provided needed information, such as paperwork payments etc
- Advised clients of plan specifics, also assist with filing correct claims
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered average of 90 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Operations Representative/ account manager
C.H. Robinson
Memphis, TN
01.2015 - 01.2018
- Company Overview: Third party logistics company
- Work together with drivers, dispatchers and account managers to create the most effective delivery routes and delivery schedules to maximize driver efficiency
- Participates in feedback sessions with management and team to improve service level performance at customer sites, including high incidence
- Scheduling different trucking company to pickup and drop off load via emails or telephone Process customer invoices and bills of lading
- Good knowledge of basic computer programs such as Microsoft Word, Excel, and data entry
- Lastly, Ensuring that the customers feel that they are the number one priority
- Third party logistics company
Customer Service Representative
Fanatics, Inc
10.2013 - 01.2015
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Manage large amount of inbound calls and chats daily in timely manner
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Education
High school diploma -
Kirby High School
Memphis, TN05.2016
Skills
- Databases
- Employee Orientation
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Upselling Products and Services
- Communication skills
- Customer service
- Sales
- Human Resources
- Word Processing
- Office Management
- Medical Scheduling
- Insurance Verification
- Personal Assistant Experience
- QuickBooks
- Microsoft Outlook
- Payroll
- Clerical Experience
- HIPAA
Timeline
Patient Specialist representative
Cencora
10.2023 - Current
Account Manager
Sedgwick
02.2018 - 11.2022
Operations Representative/ account manager
C.H. Robinson
01.2015 - 01.2018
Customer Service Representative
Fanatics, Inc
10.2013 - 01.2015
High school diploma -
Kirby High School