Patrick Willis
Waxahachie,TX
Summary
Versatile Claims Adjuster bringing proficiency in investigating, negotiating, and settling insurance claims. With a strong background in interpreting policy language and determining coverage, have demonstrated success in managing multiple cases simultaneously with professionalism and accuracy. Known for exceptional communication skills combined with analytical acuity to identify fraudulent claims and protect company assets. Always proactive and resourceful, making positive impacts on operational efficiency and customer satisfaction rates. Meticulous Claims Investigator effective at collecting and analyzing data used to devise fair and cost-effective settlements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Appraiser
Hi-Tech Dent Repair
Northbrook , IL
04.2024 - 09.2024
- Investigated discrepancies between estimates provided by third-party vendors and actual repair costs incurred.
- Provided written reports detailing estimated repair costs and salvage values.
- Communicated with customers regarding their specific auto appraisal needs.
- Reviewed photos of damaged vehicles to assess repair costs.
- Maintained accurate records of inspections and appraisals conducted.
- Analyzed VINs to determine the make, model and year of vehicles.
- Utilized software programs designed for analyzing vehicle values.
- Compiled detailed notes during inspection process that included all relevant factors impacting value assessment.
- Performed vehicle appraisals for insurance companies, banks, and other lenders.
- Assessed mechanical damage from accidents, fires or floods.
- Followed state laws and regulations pertaining to automobile appraisals.
- Inspected accident-damaged vehicles in person to verify condition before appraisal.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Researched local building codes and regulations pertaining to flood zones and enforced compliance accordingly.
- Assessed damage to homes and businesses due to flooding and determined the scope of repairs needed.
- Drafted reports detailing findings from on-site assessments, including estimated costs for repairs.
- Submitted invoices for completed work orders and ensured timely payment from insurers.
- Interpreted policy language related to flood coverage in order to accurately settle disputed claims.
- Analyzed insurance policies to assess coverage for flood-related claims.
- Calculated replacement cost values for damaged items based on current market prices.
- Collaborated with other adjusters, engineers, contractors, lawyers, and other professionals in resolving complex claims matters.
- Analyzed and audited open claims to calculate additional payments owed.
- Calculated and authorized payment of claims within designated authority level.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
Catastrophe Insurance Adjuster
Wardlaw Claims Services
Waco , TX
05.2020 - 08.2024
- Assessed the need for temporary housing arrangements while permanent residences are being restored after a disaster.
- Evaluated customer complaints, submitted evidence and determined appropriate resolution options.
- Drafted correspondence between insurers and claimants concerning claim status updates, settlement offers and denial letters.
- Coordinated with other professionals such as attorneys, appraisers and contractors during the claims process.
- Analyzed financial records, including receipts, invoices, bank statements, to ensure accuracy of claim payments.
- Compiled detailed reports summarizing findings from investigations into property loss claims.
- Identified and obtained evidence to ascertain claim value.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Communicated with personnel and legal counsel on claims involving litigation.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
- Collaborated with underwriting teams to provide insights on risk assessment and policy adjustments.
- Investigated questionable claims to determine payment authorization.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Calculated and authorized payment of claims within designated authority level.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Utilized claim handling software to document and manage claim files efficiently.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Input claim information and payments into company database.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Insurance Claims Adjuster Auto
Pilot Catastrophe Services
Fort Worth , TX
04.2016 - 08.2024
- Investigated discrepancies between estimates provided by third-party vendors and actual repair costs incurred.
- Calculated depreciation rates based on mileage, age and condition of vehicles.
- Advised customers on the status of their claim payments or denials.
- Investigated the circumstances of insurance claims to determine liability.
- Prepared detailed reports summarizing findings from investigations into questionable claims activities.
- Maintained accurate records of all claim activities in accordance with company guidelines.
- Negotiated settlements within prescribed authority limits.
- Maintained current knowledge of relevant laws, regulations and industry trends affecting claims processing operations.
- Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
- Calculated and authorized payment of claims within designated authority level.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Prepared detailed reports outlining findings from investigations into total loss claims.
- Investigated and documented liability, coverage, and damages related to total loss claims.
- Maintained accurate records of all activities related to each claim including notes from conversations with claimants, witnesses, appraisers.
Property Desk Adjuster
Crawford Catastrophe Services
Allen , TX
07.2020 - 05.2024
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Communicated regularly with clients regarding status updates on their claims.
- Provided detailed estimates of repair costs for damaged properties.
- Worked with clients to ensure timely completion of paperwork and claim processing.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Analyzed financial data associated with property damage claims such as repair costs or replacement values.
- Developed strategies for resolving complex claims efficiently and cost-effectively.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Education
High School Diploma -
Wilmer Hutchins
Dallas, TX05-1989
Skills
- Decision-Making
- Friendly, Positive Attitude
- MS Office
- Organization and Time Management
- Problem-Solving
- Verbal Communication
- Leadership
- Time Management
- Task Prioritization
Certification
02/2015: State of Texas Dept (ALL LINES) Insurance adjuster
02/2015: Certified with Allstate auto claims
02/2015: Certified with State Farm Auto/ Property claims
10/2017: Flood Certified
11/2021 Xactimate Certified , Level 1
TX- 2176775
SC- 3391410
HI- 549808
NY- IA-1684638
WA- 1139580
MI- 0809376
UT- 902295
AL- 3001738445
AR- 3391410
NM- 3391410
IN- 3372737
FL- W430537
WV- 3391410
GA- 3167719
MN- 40596289
OK- 100292957
LA-729663
KY-DO1-1172577
CA- 4176907
AZ- 3391410
Timeline
Auto Appraiser
Hi-Tech Dent Repair
04.2024 - 09.2024
Property Desk Adjuster
Crawford Catastrophe Services
07.2020 - 05.2024
Catastrophe Insurance Adjuster
Wardlaw Claims Services
05.2020 - 08.2024
Insurance Claims Adjuster Auto
Pilot Catastrophe Services
04.2016 - 08.2024
High School Diploma -
Wilmer Hutchins
02/2015: State of Texas Dept (ALL LINES) Insurance adjuster
02/2015: Certified with Allstate auto claims
02/2015: Certified with State Farm Auto/ Property claims
10/2017: Flood Certified
11/2021 Xactimate Certified , Level 1
TX- 2176775
SC- 3391410
HI- 549808
NY- IA-1684638
WA- 1139580
MI- 0809376
UT- 902295
AL- 3001738445
AR- 3391410
NM- 3391410
IN- 3372737
FL- W430537
WV- 3391410
GA- 3167719
MN- 40596289
OK- 100292957
LA-729663
KY-DO1-1172577
CA- 4176907
AZ- 3391410
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