Patrick Wunsch
Fort Worth,TX
Summary
Dynamic leader with proven expertise in operations management and guest relationship management, honed at prestigious establishments like Pappas Bros. Steakhouse. Excelled in enhancing guest satisfaction, mentoring teams for peak performance, and driving profit growth through cost control. Skilled in complex problem-solving and effective communication, achieving significant improvements in service delivery and team productivity.
Overview
14
14
years of professional experience
Work History
Manager
Ruth's Chris Steakhouse
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Manager
Pappas Bros. Steakhouse
10.2015 - 07.2022
- Purchased beverage stock and handled all inventory needs.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Orchestrated positive guest experiences by overseeing every area of restaurant operations.
Server/Bartender
Little Palm Island Resort & Spa
11.2010 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular guests through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Sociology
East Texas Baptist University
Marshall, TX05-2007
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Guest Relationship Management
Timeline
Manager
Ruth's Chris Steakhouse
07.2022 - Current
Manager
Pappas Bros. Steakhouse
10.2015 - 07.2022
Server/Bartender
Little Palm Island Resort & Spa
11.2010 - 09.2015
Bachelor of Science - Sociology
East Texas Baptist University
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