Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Yancey

Houma,LA

Summary

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Ross Stores Inc.
Houma, LA
09.2022 - 05.2025
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Resolved customer complaints in a professional manner.
  • Established key performance indicators for front end personnel and monitored progress against them regularly.
  • Trained new employees in customer service techniques and store policies.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Processed returns and exchanges according to company policies.

Sales Specialist

Home Depot
Houma, LA
10.2015 - 01.2022
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Provided technical support to customers regarding product features and usage.
  • Established processes for tracking leads from initial contact through closure of sale.
  • Planned outbound sales calls and emails campaigns targeting prospective clients.
  • Performed data entry into CRM system including account information and sales activity logs.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Stayed up to date on company products and services to support sales objectives.
  • Educated customers on product features and technical details to highlight benefits.
  • Calculated production, delivery, and installation costs to provide customers with accurate quotes.
  • Write, completed, and filed documentation to finalize sales.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Negotiated deals and handled complaints or objections.
  • Produced sales documents, finalized deals and filed records.
  • Identified customer needs by asking questions and advising on best solutions.
  • Replenished and arranged items to maintain appearance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Parts Sales Manager

AutoZone
Raceland, LA
11.2012 - 10.2014
  • Resolved customer complaints promptly and efficiently.
  • Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
  • Managed returns of defective or incorrect items according to company policy.
  • Assisted customers with product selection decisions based on their individual needs.
  • Recruited, trained, and supervised staff members within the Parts Sales Department.
  • Analyzed existing processes and identified areas for improvement in order to streamline operations.
  • Prepared quotes for special orders as requested by customers.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Maintained accurate inventory records and monitored stock levels.
  • Processed payments from customers and updated financial records accordingly.
  • Assisted buyers in selecting appropriate products based on their needs.
  • Conducted complimentary battery checks, testing and wiper installations.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Received, examined and reshelved returned parts.
  • Resolved customer complaints regarding sales and service.

Education

High School Diploma -

Grant High School
Dry Prong, LA
06-1991

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Performance monitoring
  • Sales tracking
  • Conflict resolution
  • Time management
  • Process improvement
  • Cash register operation
  • Employee motivation

Certification

  • Formerly ASE certified in A5 (Brakes) and A6 (Electrical)
  • Forklift Operator

Timeline

Front End Supervisor

Ross Stores Inc.
09.2022 - 05.2025

Sales Specialist

Home Depot
10.2015 - 01.2022

Parts Sales Manager

AutoZone
11.2012 - 10.2014

High School Diploma -

Grant High School

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