Patrience Smith
Chicago,Illinois
Overview
14
14
years of professional experience
Work History
Customer Service Delivery Driver
Kroger
01.2023 - 02.2026
- Delivered groceries efficiently to customers' homes, ensuring timely and accurate service.
- Followed safety protocols while operating delivery vehicles and handling food items.
- Communicated effectively with customers regarding delivery status and any issues encountered.
- Operated and troubleshooted handheld scanner device
- Scanned the proper totes to ensure accurate orders
- Navigated operating systems to modify and or correct customers' final bills
- Was awarded employee of the month in July 2024 and October 2025
- Represented company in over 10 marketing events which increased sales
- Set up booths, tables, and tents to appeal to potential customers at sponsored events
Security Guard
Securitas USA
11.2021 - 12.2022
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Completed full building and grounds patrols to spot and investigate concerns
- Oversaw entry and exit of employees and visitors daily
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Responded quickly to incidents and assessed active situations for security concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
Warehouse Picker
Amazon
08.2021 - 11.2021
- Pushed and pulled carts with totes throughout various areas of warehouse
- Accurately utilized and read scanner for location of items
- Scanned correct bin and picked correct items
- Inspected items for damage
- Followed the procedure for damaged items
- Placed picked items in totes and scanned totes
- Placed full totes on conveyer belt
- Followed all safety protocols for maneuvering throughout the warehouse
Secretary
Smith Movers Inc.
07.2018 - 07.2021
- Provided clerical support to company employees by copying, faxing, and filing documents
- Answered multi-line phone system and directed calls to appropriate personnel
- Answered calls and provided customers with quotes as well as answered all customer inquiries
- Scheduled appointments and conducted follow-up calls to clients
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed office calender
- Handled daily scheduling tasks and provided administrative support for entire department
- Recorded expenses and maintained accounting records
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
Paratransit Driver
Mv Transportation
02.2016 - 07.2018
- Performed pre-trip and post-trip inspections accordingly
- Safely transported passengers on predetermined routes while following local traffic regulations
- Safely operated lift to load passengers with wheelchairs and ensured that wheelchairs were properly secure
- Assisted disabled passengers in boarding and exiting the bus
- Collected correct fare from passengers
- Communicated any route changes to dispatch and passengers
- Improved customer satisfaction by finding creative solutions to problems
- Completed and turned in all paperwork, radio, keys, and gas card to dispatch at the end of work day
- Recorded correct amount of trips and fare on manifest and ensured accuracy
- Maintained professionalism during emergency situations
- Adhered to all safety regulations
Teacher's Aide
Chipper Preschool and Kindergarten
11.2013 - 06.2015
- Maintained daily records of activities, behaviors, meals, and naps
- Carefully monitored children's play activities
- Maintained a clean and safe environment for children which included, sanitizing toys and tables, sweeping, mopping, taking out trash etc.
- Attended to children's basic needs such as feeding and diaper changing
- Observed children for signs of illness, injury, and emotional disturbance
- Incorporated music and art activities to encourage creativity and expression
Hostess
Macy's Walnut Room
10.2013 - 12.2013
- Greeted customers with a warm smile
- Answered incoming calls and provided customers with reservation information
- Engaged in friendly conversation while seating customers
- Provided customers with clean menus
- Managed pager pick up and pager drop off
- Assisted bussers with cleanliness of tables and chairs
- Assisted bussers with table set up
- Continually kept carpets and floor clear of debris
- Assisted with set up of breakfast buffet
- Thanked customers for their visit
- Ensured cleanliness and organization of work place at closing time
- Answered questions about menu items and made recommendations when requested.
Environmental Services Volunteer
Love Green Cleaning Services
02.2012 - 08.2013
- Carefully maintained sanitation in the kitchen, cubicles, and offices of the assigned work place
- Performed general maintenance duties including, mopping floors, washing dishes, wiping counter tops, desks, and tables, as well as emptying trash cans
- Performed all position responsibilities accurately and in a timely manner
- Took initiative to find extra tasks when scheduled duties were completed
- Immediately informed supervisors when supplies were low
- Used the appropriate cleaning solutions and cloths for the appropriate task
Education
Associate of Arts -
Olive Harvey College
Chicago2015
Timeline
Customer Service Delivery Driver
Kroger
01.2023 - 02.2026
Security Guard
Securitas USA
11.2021 - 12.2022
Warehouse Picker
Amazon
08.2021 - 11.2021
Secretary
Smith Movers Inc.
07.2018 - 07.2021
Paratransit Driver
Mv Transportation
02.2016 - 07.2018
Teacher's Aide
Chipper Preschool and Kindergarten
11.2013 - 06.2015
Hostess
Macy's Walnut Room
10.2013 - 12.2013
Environmental Services Volunteer
Love Green Cleaning Services
02.2012 - 08.2013
Associate of Arts -
Olive Harvey College