Pat Walker
Hurst,Texas
Overview
21
21
years of professional experience
Work History
Leave Associate
Southwest Airlines
Dallas, Texas
2006.05 - 2019.07
- The task of a Leave Associate is to review applications for eligibility for FMLA or Medical leave of absence. This entails verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy. This may require a leave associate to follow up with applicants a number of times.
- Source of Support
- Support the front line team member with system, ticketing and gate problems. Assist reservation and other department with problem customers reservation. Corrected customers hotel reservations when they booked it with there flight.
Customer Service Supervisor
Service Air
DFW, Texas
2005.07 - 2006.02
- Super daily flights operation out of the DFW airport. Assisting in ticketing counter, and at the departure gate. Daily scheduling, close out and bank reconciliations.
- Train new hires, and kept employees current on new computer applications.
Customer Service Supervisor
Atlantic Southeast Airlines
DFW, Texas
2000.09 - 2005.02
- Supervise, manage and customer service agents daily. Scheduling of agents assign duties, process employees time sheets, station daily closeout and bank reconciliations.
- Agent's monthly evaluations, mentoring and coaching.
- Supervisor the nightly Irregular Operation.
Human Resource Generalist
Sabre Inc
Ft Worth, Texas
1998.09 - 2000.08
- Process, facilitate and coordinate all new hire orientation. Administrator for company benefits and compliance forms. Maintain, update and organize company literature.
- Archive employee information in the database. Counsel employees for MLA, disability and OJI. Process all employees ID's and security badges.
- Problems solving and analytical skills.
Timeline
Leave Associate
Southwest Airlines
2006.05 - 2019.07
Customer Service Supervisor
Service Air
2005.07 - 2006.02
Customer Service Supervisor
Atlantic Southeast Airlines
2000.09 - 2005.02
Human Resource Generalist
Sabre Inc
1998.09 - 2000.08