Patti Collard

• Managed tenant relationships to enhance satisfaction and retention.
• Coordinated property maintenance requests, ensuring timely resolution of issues.
• Conducted regular property inspections to uphold standards and compliance.
• Developed marketing strategies to attract prospective tenants and reduce vacancy rates.
• Streamlined lease administration processes, improving efficiency and accuracy.
• Analyzed market trends to adjust rental pricing and optimize revenue generation.
• Led onboarding process for new staff, providing training on operational procedures.
• Implemented tenant feedback mechanisms to drive continuous improvement initiatives.
• Implemented rental asset processes and cleanliness standards.
• Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
• Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
• Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
• Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
• Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
• Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
• Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
• Implemented efficient systems for managing routine maintenance requests, minimizing tenant disruption.
• Enhanced property curb appeal through consistent attention to landscaping and common area upkeep.
• Resolved customer disputes to maintain positive relationships and increase customer base.
• Collaborated closely with property owners on strategic planning initiatives aimed at maximizing investment returns over time.
• Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.
• Managed a high-performing team of leasing agents, providing regular coaching and performance feedback.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Evaluated employees performance and coached and trained to improve weak areas.Handled customer complaints with storage customers as well as Uhaul rental customers resolving issues and adjusted policies to meet changing needs. Maintained compliance by following company policies, objectives and communication goals.

• Managed executive calendar, scheduling appointments and coordinating meetings efficiently.
• Developed and maintained filing systems to enhance document retrieval and organization.
• Assisted in preparing reports and presentations for internal and external stakeholders.
• Communicated effectively with clients, vendors, and team members to facilitate smooth operations.
• Streamlined office procedures, contributing to improved workflow efficiency across departments.
• Supported project management by tracking deadlines and deliverables within cross-functional teams.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Improved office efficiency by implementing new filing systems and document management processes.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
• Streamlined office operations, leading to more organized environment by implementing digital filing systems.
• Enhanced executive decision-making with comprehensive research and detailed reporting.
• Filed paperwork and organized computer-based information.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Worked with senior management to initiate new projects and assist in various processes.
• Updated and maintained confidential databases and records.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Volunteered to help with special projects of varying degrees of complexity.
• Screened personal and business calls and directed to appropriate party.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.