Patti Faulkner
Summary
Dynamic professional with a strong work ethic and a proven track record at Oreily's Auto Parts. Skilled in effective communication and accurate record keeping, I enhanced customer satisfaction through exceptional service and maintained a clean driving record. Committed to excellence, I consistently fostered lasting relationships with clients and colleagues alike.
Hardworking employee enthusiastic about learning any and all aspects of my field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Commercial Driver
Oreily's Auto Parts
06.2023 - Current
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to [Number] stops, focusing on safety and timeliness.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
- Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
Bank Teller
Loomis Armored US
08.2023 - 11.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
Front End Lead
Dicks Sporing Goods
06.2021 - 07.2023
- Contributed to an agile work environment by participating in daily stand-ups and sprint planning meetings.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cash Office/Customer Service Representative Trainer
Target
08.2016 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed all cash drawers and accurately processing all deposits daily
Education
Business Management/ Accounting - Accounting
Portland Community College Rockcreek
Portland, OR06-1991
Skills
- Strong work ethic
- Logbook management
- Effective communication
- Accurate record keeping
- Customer service
- Attention to detail
Accomplishments
- Earned rock the lot and cash handling superstar awards for outstanding customer service, speed, and accuracy.
- Supervised team of 10-15 staff members.
Timeline
Bank Teller
Loomis Armored US
08.2023 - 11.2024
Commercial Driver
Oreily's Auto Parts
06.2023 - Current
Front End Lead
Dicks Sporing Goods
06.2021 - 07.2023
Cash Office/Customer Service Representative Trainer
Target
08.2016 - 07.2021
Business Management/ Accounting - Accounting
Portland Community College Rockcreek
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