Patti Tench

• Assisted customers with inquiries and resolved issues using CRM software.
• Processed loan applications efficiently while ensuring compliance with company policies.
• Collaborated with team members to enhance customer satisfaction and improve service quality.
• Provided timely follow-up on customer requests, improving overall response times.
• Documented customer interactions accurately to maintain comprehensive records for future reference.
• Analyzed customer feedback to identify areas for service improvement and implemented changes accordingly.
• Developed standard operating procedures for handling common customer inquiries, streamlining workflow processes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Coordinated executive calendars and scheduling to ensure effective time utilization and prioritization of tasks.
• Collaborated in the preparation of reports and presentations, emphasizing precision and thoroughness in all deliverables.
• Streamlined inquiry management by categorizing incoming communications and ensuring timely direction to suitable personnel.
• Implemented systematic organization of office supplies to enhance inventory management and reduce procurement costs.
• Streamlined document organization and retrieval processes through systematic filing enhancements.
• Directed data entry and database management efforts to maintain accuracy and reliability of essential company records.

• Managed daily office operations and ensured smooth workflow for team members.
• Coordinated scheduling and maintained calendars for executives and staff members.
• Assisted in preparing reports and presentations utilizing Microsoft Office Suite.
• Handled incoming communications, directing inquiries to appropriate departments efficiently.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Developed process improvements that streamlined administrative functions across the office.

• Processed vendor invoices accurately and timely, ensuring compliance with company policies.
• Reconciled accounts payable statements to maintain accurate financial records.
• Assisted in month-end closing processes by preparing necessary documentation and reports.
• Communicated with vendors to resolve discrepancies and maintain positive relationships.
• Monitored payment schedules to optimize cash flow management and vendor relations.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Improved vendor relationships through diligent communication and prompt issue resolution.

Oversaw multi-line phone operations, ensuring efficient call routing to relevant departments. Facilitated sales initiatives and coordinated jewelry repair services. Guided customers through credit application processes and layaway options. Acquired gold and silver from clientele. Administered POS system for sales transactions and reconciled end-of-day financial records. Handled customer inquiries with professionalism and efficiency.

Oversaw billing operations for two office locations. Managed a multi-line phone system to facilitate communication. Directed all accounting activities, including bank deposit processing and fund management. Led data entry, payroll administration, and onboarding initiatives for new employees.