Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

Patricia Cordova

Canyon Country,CA

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.




Overview

23
23
years of professional experience

Work History

Office Manager

DTLA Tire and Wheel/Rush Wheels
01.2021 - Current
  • Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking, and shipment receiving.
  • Conducted regular inventory assessments of parts and supplies, ordering necessary items proactively to prevent stock shortages.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Ensured unused ordered part were returned for budget control

General Manager

TJX Companies
03.2016 - 07.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Fostered a culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

Operations Manager

TJX Companies
05.2012 - 01.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.

Operations Manager

TJX Companies
02.2003 - 03.2007
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Consistently meet goals
  • Employee development
  • Goal setting
  • Verbal and written communication
  • Customer relationship management
  • Sales analysis
  • Customer service
  • Staff development
  • Project leadership

Accomplishments

TJX Presidents Club Award - 2015,2016,2017,201

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Supervised team of 100+
  • Planned and coordinated 5 new store openings.
  • Lead district workshops for new Assistant Manager financials report reading.
  • 8 Years consistent positive comp stores

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Office Manager

DTLA Tire and Wheel/Rush Wheels
01.2021 - Current

General Manager

TJX Companies
03.2016 - 07.2018

Operations Manager

TJX Companies
05.2012 - 01.2016

Operations Manager

TJX Companies
02.2003 - 03.2007

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