Patty Harris
Sacramento,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Big Lots Stores, Inc.
11.2022 - Current
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Assisted in recruiting, hiring and training of team members.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Ross Stores
07.2022 - 11.2022
- Assisted in recruiting, hiring and training of team members.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Store Manager
BootBarn
06.2022 - 07.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and managed associates in customer service and sales techniques.
Assistant Store Manager
Big Lots
04.2010 - 06.2022
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Enhanced customer experience by regularly updating in-store promotional materials and signage.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Waynesburg Central High School
Waynesburg, PASkills
- Recruitment
- Attention to Detail
- POS Systems
- Customer Service and Engagement
- Loss Prevention
- Staff Supervision
- Customer experience
- Operations Management
Timeline
Assistant Store Manager
Big Lots Stores, Inc.
11.2022 - Current
Assistant Store Manager
Ross Stores
07.2022 - 11.2022
Assistant Store Manager
BootBarn
06.2022 - 07.2022
Assistant Store Manager
Big Lots
04.2010 - 06.2022
High School Diploma -
Waynesburg Central High School