Elvia P. Zambrano
La Mirada,CA
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. Outgoing Wireless Sales Associate offering 11 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
12
12
years of professional experience
Work History
Mobile Expert
T-Mobile
04.2011 - 04.2023
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers
Census Enumerator
Census Enumerator, U S Census Bureau
08.2020 - 10.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Completed surveys by rechecking contact information before ending each call
Education
Some College (No Degree) - Criminal Justice
El Camino College
Torrance, CAHigh School Diploma -
Lawndale High School
Lawndale, CA06.2009
Skills
- Account Updating
- Timely Project Completion
- Positive Customer Engagement
- Customer Care
- Sales Contracts
- Computer Proficiency and Microsoft Office
- Teamwork and Collaboration
- Cash Counting
- Organizational Systems
- Personal Integrity
- Retail Metrics and Goals
- Till Counting
- Exceeding Customer Expectations
Timeline
Census Enumerator
Census Enumerator, U S Census Bureau
08.2020 - 10.2020
Mobile Expert
T-Mobile
04.2011 - 04.2023
Some College (No Degree) - Criminal Justice
El Camino College
High School Diploma -
Lawndale High School
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