Michael Marquez Jaca
Port Saint Lucie
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
2006
2006
years of post-secondary education
Work History
General Manager
Chipotle
Port Saint Lucie
03.2024 - Current
- Managed daily operations of fast-food restaurant ensuring smooth service delivery.
- Trained and supervised staff to maintain high-quality customer service standards.
- Developed and implemented operational procedures for efficient restaurant management.
- Oversaw inventory management to ensure adequate supplies and minimize waste.
- Ensured compliance with health regulations and maintained cleanliness in the restaurant.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Dunkin Donuts
West Palm Beach
11.2021 - 03.2024
- Managed daily operations of fast-food restaurant ensuring smooth service delivery.
- Trained and supervised staff to maintain high-quality customer service standards.
- Developed and implemented operational procedures for efficient restaurant management.
General Manager
Burger King Corporation
West Palm Beach
01.2016 - 11.2021
- Managed daily operations of fast-food restaurant ensuring smooth service delivery.
- Trained and supervised staff to maintain high-quality customer service standards.
- Developed and implemented operational procedures for efficient restaurant management.
Education
Associate - Culinary Of Arts
Institute of Banca
Rio Grande, Puerto Rico 01.2002 - 01.2006
Pedo Falu
Rio grande, Puerto RicoSkills
- Inventory management
- Operational procedures
- Staff training
- Multi-unit operation management
- Budget forecasts
- Consistently meet goals
- Team training and development
Timeline
General Manager
Chipotle
03.2024 - Current
General Manager
Dunkin Donuts
11.2021 - 03.2024
General Manager
Burger King Corporation
01.2016 - 11.2021
Associate - Culinary Of Arts
Institute of Banca
01.2002 - 01.2006
Pedo Falu