Summary
Overview
Work History
Education
Skills
Timeline
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Paul Bitts

Santa Fe,NM

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at La Casa Sena through exceptional service and hospitality expertise. Skilled in safe food handling and delivering outstanding customer experiences, demonstrated by adeptness in wine pairing and efficient POS operation. Excelled in fostering warm customer relationships and maintaining a professional appearance, significantly contributing to a positive dining atmosphere.

Overview

7
7
years of professional experience

Work History

Server

La Casa Sena
04.2018 - 08.2024
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Stayed up-to-date on menu changes to help customers make food choices.

Restaurant Server

El Nido
01.2020 - 04.2021
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Food Runner

Compound Restaurant
11.2017 - 01.2018
  • Greeted customers and provided outstanding customer service.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted wait staff with timely food delivery and guest requests.
  • Arranged tables and chairs for special occasions and events.

Education

Spanish Language And Literature

Santa Fe Community College
Santa Fe, NM
06.2009

Associate of Arts - Graphic Design

Platt College-San Diego
San Diego, CA
06.1998

Skills

  • Order delivery practices
  • Table Setting
  • Safe Food Handling
  • Wine pairing knowledge
  • Hospitality service expertise
  • Professional Appearance
  • Exceptional customer service
  • Table Bussing
  • Point of sale operation

Timeline

Restaurant Server

El Nido
01.2020 - 04.2021

Server

La Casa Sena
04.2018 - 08.2024

Food Runner

Compound Restaurant
11.2017 - 01.2018

Spanish Language And Literature

Santa Fe Community College

Associate of Arts - Graphic Design

Platt College-San Diego

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Paul Bitts